What are the responsibilities and job description for the Retail Banking Intern position at Chelsea Groton Bank?
Retail Banking- Intern (NE-4)
Norwich, CT Groton, CT
Serves the public and promotes good customer relations to meet cross selling and servicing objectives. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures.
PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.
- Provides efficient, accurate and courteous customer service. Performs a variety of transactions to service the customer, including processing deposits, withdrawals, payments, cashes checks, sells travelers checks, etc.
- Maintains updated knowledge of Bank's products and services. Identifies cross sales opportunities and makes referrals in line with established targets.
- Ensures the accuracy of activities. Balances transactions and cash at the end of the day, balances ATM and participates in the branch settlement.
- Ensures that transactions are processed and the proper documentation is completed in compliance with applicable laws and regulations.
- May perform commercial teller transactions including processing coin orders.
- Responsible for adhering to Bank policies and procedures related to regulatory compliance requirements applicable to the job function.
- Performs related and unrelated duties as may be needed.
ELIGIBILITY REQUIREMENTS:
Candidate must:
- Be a student in good standing with their college.
- Maintain a GPA of 3.0 or higher.
- Have a sincere interest in learning more about the banking industry.
- Having a willingness to provide outstanding customer service in all interactions with Bank customers.
- Have successfully completed a background investigation.
POSITION REQUIREMENTS: High School diploma or equivalent. Three to six months of successful teller or similar level of customer contact experience. Good customer service, communication, and problem-solving skills. Able to use various types of office equipment, including computer.
SUPERVISORY SCOPE: None
INDEPENDENT ACTION: Performs work within established guidelines and according to specific procedures. Refers problems to immediate supervisor.
COMPLIANCE: Responsible for adhering to bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to Bank Secrecy Act, Anti-Money Laundering and Fair Lending.
Floating Teller
ADDITIONAL REQUIREMENTS: Same as Teller except must be willing to work in different branch locations for various durations.