Window and Door - Fabricator Service Technician

WINDOW AND DOOR FABRICATOR SERVICE TECHNICIAN

Job Overview

The Window and Door Fabricator Service Technician will be responsible for supporting Chelsea’s Window and Door fabricators, focusing on best practices in manufacturing techniques that ensure production of excellent quality products. This role is required to be a “hands-on” resource working directly with fabricators who purchase Chelsea Building Product materials to manufacture windows and doors. The ideal candidate will be a resource for technical information pertaining to processing, equipment, tooling, certification and performance of windows and doors made with Chelsea material. This role will be regionally based in the Texas region, and the candidate will travel the area to visit fabricator locations.

Responsibilities

· Responsible for on-site travel to customer facilities to support new and existing customers looking to start up a new fabrication process using Chelsea material or to expand fabrication to include new window/door profiles.

· Become expert of window/door fabrication process, tooling, equipment to support Chelsea customers. Provide direct support for process, quality and equipment needs.

· Generate post-visit reports to summarize and develop action plans to improve processes or product quality. Provide feedback to the product engineering and sales teams regarding current state of customer manufacturing process and product quality.

· Serve as technical champion/liaison between customers and Chelsea Building Products Sales and Engineering teams. Provide design engineering with perspective of fabricator to ensure product design supports and optimizes manufacturing.

· Assist with documentation and information management to various hardware, tooling and equipment suppliers.

· Assist in training fabricator employees in the proper manufacturing process to build Chelsea Building Products window and door systems.

· Engage in Continuous Education of window/door fabrication methods including process, tooling, hardware and support process optimization.

Reporting Structure

· This role will report directly to the Sr. Product Development & Engineering Manager

· No direct reports

Required

· 3-5 years’ experience in a technical role supporting manufacturing, fabrication or industrial operations processes or business

· Excellent Technical ability and familiarity with fabrication hand tools such as saws, drill press, mechanical punch equipment

· Strong Project Management skills and ability to manage workload independently

· 2D / 3D CAD Experience (AutoCAD, Inventor)

· Excellent Problem-Solving Skills

· Strong Organizational and Communications Skills and ability to work with cross functional teams

· Proficient with Microsoft Office 365

· 60% travel to customer locations (weekends not required)

Preferred

· Prior experience within window and door manufacturing industry

· Associates or bachelor’s degree in Technical Field (ex. Industrial / Manufacturing Engineering)

· Experience working within a role requiring engagement with direct customers or project stakeholders

· Bi-Lingual, specifically proficiency speaking Spanish a plus

· Experience using JIRA or Microsoft Project a plus

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Tools provided

Work Location: On the road