What are the responsibilities and job description for the Technology Coordinator (Full-Time/Onsite) position at Cheekwood?
Description
Why Cheekwood?
Working at Cheekwood Estate & Gardens offers you the opportunity to work for one of the most beautiful places in Nashville. Formerly the home of Mabel and Leslie Cheek, Cheekwood now serves the public as a botanical garden, arboretum, and museum with period rooms and art galleries. At Cheekwood, you will have the opportunity to explore a wide range of roles tailored to your skills and interests. Whether you are passionate about horticulture, art curation, historical preservation, or one of our many other career opportunities, you would have the chance to thrive and make a meaningful impact here. Working in such a place that cherishes its rich history, vibrant art scene, and serene gardens offers a unique blend of fulfillment and inspiration. You'll find yourself in a supportive environment where every day brings new opportunities for personal and professional growth, amidst the backdrop of picturesque setting.
What does the Cheekwood Technology Team do?
At Cheekwood, The IT department serves as the organizations’ digital backbone, ensuring the seamless, secure and reliable operation of all technology. On an everyday basis, they manage the core systems for staff, from e-mail and financial tools to specialized collections management databases and public facing ticketing POS systems. Critically, they are responsible for the safety and security of the organizations’ digital assets and visitor data by implementing cyber security measures, performing regular data backups and managing network access to protect sensitive records, research and financial transactions.
What will you be doing?
The Technology Coordinator will be responsible for providing technical support to end-users, maintaining computer systems and peripherals, and helping to ensure the smooth operation of all technology-related functions. The Technology Coordinator will report to the Director of IT and work closely with other members of the Senior Team and staff. This position will play a critical role in supporting our mission.
Essential Functions And Responsibilities
The well-being of Cheekwood employees is essential. So, when it comes to our benefits package, we offer one of the best. We offer the following benefits to all full-time employees:
Why Cheekwood?
Working at Cheekwood Estate & Gardens offers you the opportunity to work for one of the most beautiful places in Nashville. Formerly the home of Mabel and Leslie Cheek, Cheekwood now serves the public as a botanical garden, arboretum, and museum with period rooms and art galleries. At Cheekwood, you will have the opportunity to explore a wide range of roles tailored to your skills and interests. Whether you are passionate about horticulture, art curation, historical preservation, or one of our many other career opportunities, you would have the chance to thrive and make a meaningful impact here. Working in such a place that cherishes its rich history, vibrant art scene, and serene gardens offers a unique blend of fulfillment and inspiration. You'll find yourself in a supportive environment where every day brings new opportunities for personal and professional growth, amidst the backdrop of picturesque setting.
What does the Cheekwood Technology Team do?
At Cheekwood, The IT department serves as the organizations’ digital backbone, ensuring the seamless, secure and reliable operation of all technology. On an everyday basis, they manage the core systems for staff, from e-mail and financial tools to specialized collections management databases and public facing ticketing POS systems. Critically, they are responsible for the safety and security of the organizations’ digital assets and visitor data by implementing cyber security measures, performing regular data backups and managing network access to protect sensitive records, research and financial transactions.
What will you be doing?
The Technology Coordinator will be responsible for providing technical support to end-users, maintaining computer systems and peripherals, and helping to ensure the smooth operation of all technology-related functions. The Technology Coordinator will report to the Director of IT and work closely with other members of the Senior Team and staff. This position will play a critical role in supporting our mission.
Essential Functions And Responsibilities
- Provide basic technical support to end-users and would be “remote hands” for other engineers and vendors.
- Maintain and update computer systems (Windows, macOS, Android, iOS), printers, and other peripherals essential to business and mission functions.
- First-contact support for phones, access control, CCTV, and IoT devices.
- Work with IT vendors to identify and resolve technical issues.
- Perform light audio-visual work for meetings and events.
- Provide documentation for technical issues and solutions.
- Assist with the adoption of and provide training to end-users on new technologies and software.
- Ensure the security and integrity of all computer systems and data.
- Support the Director of Information Technology and IT vendors with all security programs, procedures and protocols.
- Assist with the development of policies and procedures related to technology use.
- Stay up to date with emerging technologies and software.
- Provide training to end-users on new technologies and software.
- Work closely with the IT director and vendors on projects and deployments.
- Provide triage and troubleshooting for outages and incidents.
- Appropriately escalate issues identified from end-users and / or IT vendors to the Director of Information Technology.
- Bachelor’s degree in computer science, Information Technology or a related field
- Minimum of 2 years of experience in a technical support role
- Excellent communication skills and ability to work with end users.
- Ability to work independently and in a team environment.
- Strong problem-solving skills and attention to detail
- Ability to manage multiple projects and priorities.
- Knowledge of Windows and Mac operating systems as well as iOS/iPadOS.
- Experience with Microsoft product, Entra ID, Intune, and Autopilot
- Knowledge of networking and security protocols
- Scripting experience is a plus (PowerShell, Python, Bash)
- This is an onsite position with a typical work schedule from Monday-Friday. Must have the flexibility to work evenings and weekends during events.
The well-being of Cheekwood employees is essential. So, when it comes to our benefits package, we offer one of the best. We offer the following benefits to all full-time employees:
- Health Insurance with an HRA
- Dental
- Vision
- Life Insurance (100% paid by Cheekwood)
- Long Term Disability Insurance (100% paid by Cheekwood)
- Voluntary Life Insurance
- Short Term Disability Insurance
- 403b and Roth 403b with a generous employer match
- Employee Assistance Program
- Paid Time Off and 11 Paid Holidays
- Aflac products are offered