What are the responsibilities and job description for the Product Support Engineer position at CheckRed?
We are looking for a highly motivated Entry-Level Support Engineer to join our Tampa-based team. This position is fully in-office and designed for recent Computer Science graduates or early-career engineers who want to develop strong skills across cybersecurity, cloud security, and product support.
This is a hands-on technical role that involves supporting customers, resolving issues, contributing to product documentation, and working closely with engineering and product teams. It provides an accelerated learning environment for individuals seeking to build a long-term technical career.
Visa sponsorship is not available for this role.
About the Role
As an Entry-Level Support Engineer, you will work directly with customers and internal teams across three key security domains:
- DNS Posture Management (DNSPM)
- SaaS Security Posture Management (SSPM)
- Cloud Security Posture Management (CSPM)
You will help customers with onboarding, diagnose production issues, support L1 operations, and develop clear product documentation that improves customer experience and internal efficiency.
Key Responsibilities
- Serve as the initial point of contact for customer inquiries and L1 support issues.
- Assist customers in setting up integrations, cloud connectors, API configurations, and SSO/OAuth flows.
- Troubleshoot DNS issues, permission errors, API failures, and cloud misconfigurations.
- Reproduce issues internally and escalate to engineering with complete logs, steps, and environment details.
- Create and maintain product documentation including onboarding guides, troubleshooting runbooks, FAQs, and configuration instructions.
- Collaborate with engineering and product management teams to relay customer feedback and enhance product usability.
- Maintain strong working knowledge of DNS fundamentals, cloud environments, SaaS integrations, and security posture models.
Required Qualifications
- Bachelor’s degree in Computer Science or equivalent foundational knowledge.
- 4 years of hands-on Python experience (academic, project-based, internship, or professional).
- Solid experience with RDBMS (MySQL, PostgreSQL, or similar), including schema design, writing queries, and understanding relational concepts.
- Basic understanding of networking and DNS concepts.
- Familiarity with cloud platforms such as AWS, GCP, or Azure.
- Comfort with Linux command line tools.
- Understanding of REST APIs and JSON.
- Strong written and verbal communication skills.
- Ability to write clear and structured technical documentation.
- Must be willing to work in-office in St.Petersburg, Florida daily.
Preferred Qualifications
- Prior internship experience in cybersecurity, particularly in technical product support or customer-facing engineering roles.
- Demonstrated open-source contributions or active participation in developer/security communities.
- Industry-recognized certifications such as CompTIA Security , CEH, CompTIA Network , AWS Cloud Practitioner, or Google Cybersecurity Certificate.