Senior Specialist, Customer Success (Crypto)

Company Description We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech. Job Description Checkout.com is a global technology company providing the fastest, most reliable payments in more than 150 currencies through one unified API. We are an innovative leader in the FinTech space, committed to building the future of payments. We process billions of dollars annually for some of the world's most dynamic companies, helping them grow and move money around the globe seamlessly. As an employer of choice, we foster a culture of high performance, collaboration, and continuous development. We are passionate about our mission and dedicated to creating an environment where our people can do their best work. Joining Checkout.com means being part of a hyper-growth company that values curiosity, expertise, and entrepreneurship. You'll be joining our thriving team in the rapidly evolving Crypto space, a critical sector of our business. Key Responsibilities (KRs) Account Management: Manage a personal book of business while supporting Senior Managers on large (Tier 1) Crypto accounts. Serve as the primary day-to-day point of contact. Commercial Growth: Identify merchant needs, lead pricing negotiations, and build strategies for up-selling/cross-selling value-added products. Data-Driven Consulting: Provide data-driven insights and actionable recommendations to merchants by utilizing internal data visualization tools. Strategic Collaboration: Coordinate operational processes (e.g., Deal Desk, contract amendments) and collaborate with internal teams (Sales, Legal, Integration, Product) to drive merchant initiatives and ensure a first-class experience. Ambassadorship: Act as the voice of our product; assist with Quarterly Business Reviews (QBRs), road mapping, and presenting business reviews for Tier 1 Accounts. Essential Qualifications Experience: 2-3 years in a customer-oriented role, preferably in a B2B setting. Industry Knowledge: Direct Payments experience or strong interest/experience in the Crypto industry. Stakeholder Relationships: Proven ability to manage enterprise accounts and maintain strong relationships with internal and external stakeholders, including C-suite executives. Commercial Acumen: Target driven, with previous experience managing and working towards sales targets and KPIs. Strong commercial acumen and strategic problem-solving skills. Curiosity: Demonstrate deep curiosity about the payments industry, customer business models, and the strategy to drive growth. Self-Starter: Highly independent worker and self-starter, comfortable managing a large revenue budget within a small team and working across global time zones. Skills: Exceptional communication, strong project management skills, and comfort with large data sets. Adaptability: Dynamic approach, capable of managing multiple concurrent opportunities in a fast-paced, entrepreneurial environment. Education: Degree educated or equivalent. Language: Fluent in English. Desired Qualifications Sector Experience: Experience with high-growth sectors such as iGaming or other high-risk industries. Payments Expertise: Prior deep experience in Payments, Payment strategy, and/or managing merchant accounts in a similar context. Global Operations: Experience working globally, particularly managing external accounts in the US and collaborating internally across global time zones. Project Management: Advanced Project Management skills. Bring all of you to work We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram