QSR Regional Director - Ohio

We’ve got the boldest burgers on the block. From the first day we fired up our grills, we’ve had one thing on our minds: big, bold flavor. We’re on a mission to bring fearlessly original flavor and crave-worthy experiences to every bite and guest interaction. Our burgers are stacked with bold flavor, our fries are best in the business, and we’re doing it all at a price that’s hard to beat. Our food and price aren’t the only things we do boldly, though. We develop and train all our employees, from Team Members to Franchisees, to give them opportunities to move up in our company and build a rewarding career. We believe in a work culture as fun as our food is delicious.

As a Company Operations Director, you’ll lead the charge in delivering exceptional guest experiences and operational excellence across a dynamic multi-unit territory. You’ll oversee 6–10 District Managers and approximately 50–75 restaurants, driving performance, profitability, and people development across multiple markets. This is a high-impact leadership role for someone who thrives in a fast-paced, flavor-forward environment.

This role covers our Ohio market, with ideal candidates residing in or near Cleveland / Columbus.

Position Accountabilities

Sales & Profits

• Own the numbers: Achieve and exceed sales and controllable cost targets.
• Partner with District Managers to craft and execute bold, localized strategies that drive traffic and profitability.
• Analyze P&Ls to identify trends, troubleshoot issues, and implement action plans that deliver results.
• Stay ahead of the competition with proactive pricing, marketing, and promotional tactics.
• Lead market-wide initiatives that elevate brand visibility and guest loyalty.

Guest Experience & Restaurant Operations

• Champion a guest-first culture that delivers fast, friendly, and flavorful service every time.
• Use guest feedback and operational metrics to coach teams and elevate satisfaction scores.
• Ensure every restaurant meets our high standards for food quality, cleanliness, and safety.
• Drive operational consistency through systems, checklists, and hands-on leadership.
• Be the standard-bearer for food safety, sanitation, and compliance across your district.

People Leadership

• Build a bench of bold leaders: Recruit, train, and develop high-performing District Managers.
• Coach your team to lead with confidence, manage performance, and create engaging restaurant cultures.
• Monitor turnover trends and implement strategies to retain top talent.
• Ensure compliance with employment laws and company policies.
• Lead impactful team meetings and performance reviews that inspire growth and accountability.

Employment Standards

Education & Licensing:

• Bachelor’s degree preferred (experience considered in lieu).
• Food Safety Certification required.
• Valid Driver’s License required.

Experience:

• 5–7 years of multi-unit restaurant leadership or equivalent experience.
• Strong command of Microsoft Office and operational systems.

Essential Physical Requirements:

• Ability to travel approximately 60% of the time.
• Ability to regularly stand for extended periods of time, talk, see, and hear.
• Ability to read, analyze, and interpret written information such as procedure manuals, Company communications, or governmental regulations.
• Ability to perform intermediate math functions.
• Ability to occasionally lift and/or move up to 50 pounds.
• Ability to work in a normal restaurant environment where the noise level is usually moderate and occasionally be exposed to outside weather conditions.
• Ability to tolerate frequent exposure to smoke, steam, high temperatures, humidity and extreme cold. There is also frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items.
• Ability to work flexible schedules and extended hours may be required to meet deadlines, handle unusual workloads or to accomplish organizational priorities.

Competencies:

• Builds Effective Teams: Forms teams with appropriate and diverse mix of styles, perspectives, and experience; Establishes common objectives and a shared mindset; Creates a feeling of belonging and strong team morale; Shares wins and rewards team efforts; Fosters open dialogue and collaboration among the team.
• Develops Talent: Places high priority on developing others; Develops others through coaching, feedback, exposure, and stretch assignments; Aligns employee career development goals with organizational objectives; Encourages people to accept developmental moves.
• Ensures Accountability: Follows through on commitments and makes sure others do the same; Acts with a clear sense of ownership; Takes personal responsibility for decisions, actions and failures; Establishes clear responsibilities and processes for monitoring work and measuring results; Designs feedback loops into work.
• Directs Work: Provides clear directions and accountabilities; Delegates and distributes assignments and decisions appropriately; Monitors progress by maintaining dialogue on work and results; Provides appropriate guidance and direction based on people’s capabilities; Intervenes as needed to remove obstacles.
• Financial Acumen: Understands the meaning and implications of key financial indicators; Uses financial analysis to generate, evaluate, and act on strategic options and opportunities; Integrates quantitative and qualitative information to draw accurate conclusions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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REQ# 8368
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