What are the responsibilities and job description for the BMW Service Advisor position at Checkered Flag?
Service Consultant/Advisor
Winners serving Winners!
Drive your winning career with Checkered Flag as an experienced Service Advisor! Work in our state-of-the-art facilities with our winning team!
Experience What Checkered Flag Offers
- Competitive compensation with unlimited earning potential
- Career advancement opportunities
- State of the art, climate-regulated facilities
- Medical, dental, vision coverage and more
- Company paid Life and Short-Term Disability Insurance
- 401(k) Match
- Paid Time Off
- Paid day off for charity and volunteering events participation
- Employee and family discounts
- Training and development opportunities
Job Responsibilities
- Meet and greet service customers promptly
- Communicate with customers on options, cost, and timing to complete the delivery of maintenance and repairs
- Professionally address and resolve customer complaints or concerns
- Inspect vehicles prior to each customer’s delivery to ensure vehicles services and/or repairs are performed correctly
- Communicate the results with the customer explaining all completed work and charges
Your Pre-Qualifications
- 2 years of automotive service writing experience
- Ability to establish and maintain customer relationships online and in person
- Comfortable working with various dealer software systems
- Must be self-motivated
- High school diploma or equivalent
- Must be organized, able to multitask and follow-up with customers
- Excellent verbal and written communication skills
- Ability to read and interpret documents such as safety rules, operations instructions, and procedure manuals
- Must have a valid driver's license with 4 or fewer moving violations in the last 3 years
- Major violations in the last 3 years, such as DUI or Reckless Driving, will disqualify candidates.
About us
Winners serving Winners!
At Checkered Flag, we’ve been providing drivers in Virginia Beach, Norfolk, Chesapeake, Portsmouth, Newport News, and Hampton with first-rate vehicles and services since 1964. In the 60 years that have passed since then, we’ve expanded our vision of service to over 10 different dealerships in the area. We’ve done this all without compromising our vision and mission because we know it’s our commitment to excellence that has allowed us to reach the level of success, we’ve been fortunate enough to achieve.
Our Honda, BMW, MINI, Toyota, Porsche, Audi, Hyundai, Genesis, Jaguar, Land Rover, and Volkswagen dealerships come with excellent reputations, and we are looking to grow our winning team!
Job Type: Full-time
Schedule: Day shift and weekend
All resumes are kept strictly confidential. Checkered Flag Motor Car Company, Inc. is an EEO Employer and a Drug Free Workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.