What are the responsibilities and job description for the Bilingual Call Center Collections Representative position at CHECK CITY?
Job Title: Bilingual Call Center Collections Representative (Spanish-English)
Location: NW Las Vegas
Pay: $16.50 – $19.00 per hour Bonus Opportunities
Schedule: Full-Time | Set Shifts | Rotating Saturdays
Join a Company You Can Grow With
Since 1986, Check City has built a strong reputation for providing friendly, honest, and reliable financial services. With over 65 locations nationwide, we continue to grow by putting our customers and employees first. We're currently seeking Bilingual Call Center Collections Representatives to join our NW Las Vegas team.
If you're fluent in Spanish and English, confident on the phone, and ready to earn competitive pay and bonuses, we want to hear from you.
What You'll Do
In this role, you’ll help customers resolve their accounts in a respectful and solutions-focused manner. Your responsibilities include:
- Contacting customers via phone, SMS, and email through an omni-channel system
- Negotiating and setting up flexible payment plans
- Updating account details and maintaining accurate records
- Providing clear and empathetic service in both Spanish and English
- Meeting individual and team performance goals set by management
Qualifications
- Fluent in Spanish and English (required)
- Strong verbal and written communication skills
- Active listening and problem-solving skills
- Typing speed of 25 WPM with minimal errors
- Basic math and computer proficiency
- High school diploma or GED (required)
- Must be 18 years of age or older
- Previous collections, call center, or customer service experience is a plus, but not required. Paid training is provided.
Additional Requirements
- Regular and consistent attendance and punctuality
- Good time management and ability to self-direct
- Ability to meet production and performance goals
- Must be able to learn and use PC software and office equipment
- Must be comfortable wearing a headset for extended periods
- Ability to comprehend and communicate clearly in English, both verbally and in writing
- Must be able to write accurate and professional customer correspondence
- Capable of solving simple math problems quickly and accurately
- Ability to follow structured procedures and organize tasks logically
What We Offer
- $16.50 – $19.00 per hour, based on experience
- Bonus opportunities based on performance
- Full-time hours with set schedules and rotating Saturdays
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Supportive, team-oriented work environment
Work Schedule
- Monday – Friday, 8:00 AM – 5:00 PM (Rotating Saturdays)
- Monday – Friday, 10:00 AM – 7:00 PM (Rotating Saturdays)
- Saturday: 8:00 AM – 5:00 PM (Typically every 4th week)
- Days off may vary and could be split during the week
Non-Essential Job Functions
- General housekeeping to maintain a clean work environment
- Must be able to sit for extended periods in a semi-enclosed cubicle
- Must be willing to work on-site in the Summerlin area (NW Las Vegas)
Apply Today--Take the next step in your career with a company that values your skills, supports your growth, and rewards your performance. We’re proud to offer a welcoming and professional environment where bilingual talent thrives.
Salary : $17 - $19