What are the responsibilities and job description for the Shift Lead position at Cheba Hut: Minneapolis - Uptown?
Benefits:
- Competitive salary
- Employee discounts
- Flexible schedule
- Paid time off
- Training & development
Summary:
The Cheba Hut Shift Leader is responsible for assisting with strategic direction and supervision of the crew and overall shop operations. They are expected to uphold and hold accountable: food quality, food safety and prevention standards, positive shift communication, genuine interactions with customers and crew, shop cleanliness, effective business flow, and accurate product execution. They will coach and develop the team through role model behaviors.
The Shift Leader will report to the General Manager and have accountability to the Assistant General Manager.
Supervisory Responsibilities:
The Shift Leader will oversee the crew during scheduled shifts
Duties and Responsibilities:
The Cheba Hut Shift Leader is responsible for assisting with strategic direction and supervision of the crew and overall shop operations. They are expected to uphold and hold accountable: food quality, food safety and prevention standards, positive shift communication, genuine interactions with customers and crew, shop cleanliness, effective business flow, and accurate product execution. They will coach and develop the team through role model behaviors.
The Shift Leader will report to the General Manager and have accountability to the Assistant General Manager.
Supervisory Responsibilities:
The Shift Leader will oversee the crew during scheduled shifts
Duties and Responsibilities:
- Uphold and Execute the “Big 4”
- Create and Maintain a Positive and Motivating Work Environment
- Uphold Food Safety and Product Quality Standards • Maintain High Level Awareness of Shop Operations and Cheba Hut Experience
- Execute Crew Accountability Expectations
Uphold and Execute the “Big 4”
- Understand the “Big 4” – atmosphere, cleanliness, interaction, and product quality
- Ability to recognize if the “Big 4” expectations are being upheld during the shift and prioritize time and attention to areas of opportunity
- Be a thermostat, not a thermometer – control the atmosphere in the restaurant through awareness of music volume, appropriate conversations in BOH, shop temperature, and overall customer satisfaction
- Ensure all service areas are clear of debris through regular table touches
- Get the team excited about customer interactions and coach areas of improvement when applicable
- Lead by example through self-accountability - always upholding the “Big 4”
Create and Maintain a Positive and Motivating Work Environment:
- Execute a high level of communication skills in both positive and negative situations. The Shift Leader must always have a “set up for success” mindset
- Responsible for the continued coaching and development of the crew
- Maintain and meet SPMH and Labor metrics
- Lead, motivate, and support the team through coaching, recognition, and accountability
- Contribute to the shop culture by maintaining a positive attitude & working shoulder to shoulder
- Embrace individuality / show respect to everyone in the shop, including vendors and partners
Uphold Food Safety and Product Quality Standards:
- Accurately write the prep list and stock list by following shop PARS
- Ensure that food orders are placed and received correctly when applicable
- Complete 100% of Line Checks applicable to the shift and execute F.I.F.O. practices
- Coach and uphold proper food safety practices per Cheba Hut and state/national health code requirements
- Execute high level awareness of product rotation at the beginning of shift and at shift change
- Complete the shop Waste Log
Maintain High Level Awareness of Shop Operations and Cheba Hut Experience:
- Ability to plan and pivot with shop needs on a shift-to-shift basis
- Ability to call audibles during busy, short staffed, and stressful shifts
- Complete Battle Plan - have “aces in their places” to ensure smooth operations
- Awareness of both verbal and nonverbal communication of employees to identify sustainable workload during the shift
- Verify that all orders are correct and executed per Cheba Hut ticket time standard/expectations
Execute Crew Accountability Expectations:
- Be transparent and consistent with coaching opportunities and hard conversations
- Treat every crew member the same when holding accountable – no favorites
- Execute shop documentation policy when applicable (i.e. write ups) • Uphold shop policies – no silent approval
- Communicate critical information and feedback to shop leadership in a timely manner
Required Experience, Skills & Abilities:
- Uphold Cheba Hut Core Values
- Think and act shop / customer first
- Demonstrate integrity and self-direction
- Demonstrate “heads-up” leadership. Keep your head on a swivel and be aware
- Required state food safety certifications • Willingness to solve complicated problems and see projects through to completion
- Ability to manage time and effectively prioritize numerous projects at one time
- Strong interpersonal skills to develop and maintain crew relationships and influence behavior
Working Conditions:
- Ability to lift 47lbs
- Stamina to work a 10-hour shift
- Ability to stand up to 10 hours per day
- Ability to work under mentally and physically stressful situations
- Ability to work in team environment with high levels of collaboration
- Ability to handle a variety of foods including meat, cheese, breads, sauces, and vegetables
- Overtime may be required
- Must be comfortable with marijuana themed culture