What are the responsibilities and job description for the Student Collections Specialist position at CHCP Healthcare and Educational Services LLC?
Online Remote
Summary
The primary responsibility is to support student account operations by assisting with payment collection
efforts for active students, including account follow-up, payment processing, record maintenance, and
account status updates. Monitors outstanding balances and past-due accounts while maintaining
accurate documentation related to collection activities. Also provides support for inactive account
collections and additional departmental projects as needed to support overall student account functions
and operational efficiency.
Essential Duties and Responsibilities
Provide exceptional customer service to our prospective and in-house students.
Responsible for all in school collections and will work with inactive collections as assigned.
Assist students with student financial aid questions or escalate to proper channels for resolutions.
Collaborate with the campus staff as needed to offer payment options to help a student get
current if behind with a primary objective of all students making partial payments at a minimum.
Comply with departmental procedures and policies, as well as regulations or rules imposed by
federal entities, state agencies, and/or accrediting bodies.
Other duties as assigned.
Education
High school diploma, or general education degree (GED).
Experience
Prior Collections experience required.
Minimum two (2) years financial aid or related experience preferred
Other Required Skills/Abilities
Excellent verbal and written communication skills.
Excellent interpersonal and conflict resolution skills.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software.