Housing Clerk

Description

Housing & Emergency Services Division

Position Data:

Title: Housing Clerk/Scheduler

Grade: 3 Exempt: _______ Non-exempt ___X__

Immediate Supervisor: Housing Services Manager

Basic Function or Position Summary:

Provides clerical support to service area, including filing, data entry, and mailings.

Schedules all Divisional housing inspections and prepares customer annual recertification

packets for mailing.

Security Clearance

• Access Level 4 – V,A,C,R

Position Responsibilities and Specific Duties:

• Schedules divisional housing inspections

• Serves as back up for reception.

• Prepares customer annual recertification and inspection packets

• Clerical function for division

• Copying, filing, data entry (to include double entry requirements), reporting

• Phone and customer messages

• Route customer contact

• Route mailings and mailing lists

• Tracking of success stories

• Ordering of supplies

• Maintains division data bases

• Promotes agency mission

• Maintains confidentiality and complies with the code of ethics.

• Maintains consistent professional customer service

• Job performance incorporates integrated service delivery model while promoting self-

sufficiency

• Other duties as designated by supervisor

Key Working Relationships:

A. Internal: Division Director, Deputy Director, Managers, Staff

B. External: Customers.

Supervisory Scope:

A. Number of staff supervised: 0

B. Titles supervised: N/A

Organizational Responsibilities:

• Adheres to all policies and procedures

• Gathers appropriate documentation and tracks outcomes

• Participates in organizational committee structures as appropriate

• Participates in organizational and divisional management systems

Requirements

Knowledge, Skills Required:

• High School diploma or GED required; Associate’s Degree in Sciences, Business, or

Human Services preferred

• Minimum one year of clerical, administrative, or customer service experience

required; three years of clerical, administrative, phone skills, filing skills or customer

service experience preferred.

• Strong interpersonal skills

• Good team building skills

• Working knowledge of Microsoft Office (Word, Excel), data entry and spreadsheets;

experience with Google Drive strongly preferred.

Physical:

• Ability to lift up to and including 10-25 pounds of physical effort

Special Requirement:

• Reliable transportation

• Must be able to provide consistent even tempered customer service at all times

• Works compassionately with a diverse population