What are the responsibilities and job description for the Floor Supervisor, Bookstore position at Chaucer's Books?
Seeking a qualified, enthusiastic, self-directed individual to serve as a Floor Supervisor. This position will spend the majority of their time on the sales floor working with and overseeing the booksellers in the store’s Main Room.
The Floor Supervisor’s job is to oversee staff and sales floor operations, while maintaining a positive work environment. Their responsibilities include managing employees, delegating tasks, handling customer complaints, overseeing sales floor inventory, and maintaining the store's visual appeal. They are the bridge between the store’s employees and management.
Responsibilities
- Oversee daily store operations
- Oversee sales floor staff
- Monitor staff performance
- Conduct annual check-ins with floor staff
- Motivate staff
- Identify tasks, problem solve, and delegate
- Provide proactive, personalized, convenient and competent customer service
- Manage customer requests, comments, and complaints
- Oversee stock on floor
- Ensure maintenance of store’s visual appeal and cleanliness
- Create and coordinate staff schedules (weekly shifts, daily breaks, and lunches)
- Open and/or close the store
- Implement store policies as designated by management
- Coordinate with management on store upkeep
- Engage with management in all sales floor position hiring processes
- Conduct sales floor position hiring
- Conduct new staff training
- Stay abreast of publishing trends to support management and booksellers
- Learn and stay abreast of applicable labor laws and retail health and safety standards
- Lead by example
Requirements
- Exceptional interpersonal skills
- Experience in leading a group of people
- Excellent and effective written and verbal communication skills
- Good record keeping
- Comfortable with tech and proficient with spreadsheet and word processing software
Job Type: Full-time (40hrs/week), morning shifts, weekend day(s) required
Pay: Starts at $24 per hour
Benefits:
- Employee discount of 30%
- Health insurance
- Paid sick time
- Paid time off
- Continuing education and professional training reimbursement
- Footwear reimbursement
- In-store library privileges
- Access to advance reader copies of books
Salary : $24