What are the responsibilities and job description for the Front Desk | Patient Registration | Chatuge Int. Pain Solutions position at Chatuge Regional Hospital?
Chatuge Interventional Pain Solutions
Front Desk/Reception-Registration
Monday-Friday 8:30-5:00*
PURPOSE:
To efficiently manage the day to day operations of the office.
JOB RELATIONSHIPS:
A. Responsible to the Office Manager
B. Inter-relationships with other staff of the practice are essential.
C. Inter-relationships with physicians of the practice are essential.
D. Inter-relationships with patients of the practice are essential.
ESSENTIAL FUNCTIONS:
1. Communicates effectively and appropriately
1:1 Communicates information to the Office Manager, practice physicians, etc. to promote the smooth running of practice affairs.
1:2 attends mandatory and other educational conferences that are job related.
2. Handles all incoming mail.
2:1 Sorts and delivers mail.
3. Coordinates all telephone communications in the practice.
3:1 Answers incoming calls in a courteous and efficient manner.
3:2 responds to incoming patient telephone inquiries.
4. Assists in patient accounts receivable activities.
4:1 calculates final bills for patients who are ready to leave the practice.
4:2 Collects patient-owed balances when due.
4:3 registers new and existing patients into the Patient Information Management System.
5. Maintains records, reports, and files as required.
5:1 Maintains required records, reports, and statistics as directed.
5:2 maintains an orderly work area.
5:3 Requests and orders supplies as necessary to keep an adequate inventory of materials on hand for practice operations
6. Coordinates the office patient flow.
6:1 Schedules appointments over the phone and in person.
6:2 coordinates a steady flow of patients from the waiting area to the examination and treatment area, preventing patients from waiting needlessly.
6:3 Prepares and posts appointment schedules for all to see, schedules work-in patients. Reschedules no show or cancelled appointments
7. Maintains professional appearance at all times.
8. Other duties as assigned.
QUALIFICATIONS:
Education:
High school education required. Technical, business college or junior college business program graduate preferred.
Experience:
Computer Data Entry, Medical Admissions, Cash Receipts and Balancing.
Knowledge of computers is required.
Experience in coordinating communications at a busy medical practice.
Excellent human relations and oral/written communications skills.
Administrative Skills:
Computer Skills
Input data into computer programs
Communication Skills
Answer Telephones
Compose Letters
Coordinates Physician office patient flow
General Office Skills
Conformance to and refinement of office procedures
Establishes and maintains filing systems
Equipment, Machine & Tools Used:
Computer Equipment
PC and network systems.
General Office Equipment
Calculator
FAX
Photocopier
WORKING ENVIRONMENT:
Working Conditions:
Subject to many interruptions.
Occasionally subjected to long irregular hours.
Environmental Conditions:
Occasionally exposed to changes in temperature and humidity levels
Consistently exposed to illness and disease
PHYSICAL DEMANDS: Using the percentage range as listed:
Requires full range of body motion including:
1. Sitting: Continuous. Worker is sitting in a chair approximately 5 hours per day to perform job functions.
2. Stand/Walk: Frequent. Worker is on his/her feet approximately 3 hours per day to perform job functions.
3. Bend/Squat/Crouch/Kneel: Occasional. Occasionally required to bend or reach supplies and equipment while performing job functions.
4. Communication Skills (verbal, written, hearing): Continuous.
A. Worker must be able to verbally communicate in a clear manner.
B. Hearing must be within normal range.
C. Worker must be able to express legible handwriting skills involving correct spelling of medical terms.
5. Sight: Continuous. Sight must be within normal range for near and far vision and color perception.
6. Handling: Frequent. Simple grasp and fine manipulation utilized for typing and computer skills.
7. Lifting/Carrying: Occasional. Worker is required to occasionally lift and carry 11-24 pounds to complete job function.
JOB LOCATION:
Medical office location as prescribed. Floor surfaces are combination of carpet and tile.
hours may vary
