Demand Response Dispatcher Care-A-Van (Full-Time)

Job Title: Demand Response Dispatcher Care-A-Van

Department: Care-A-Van

Status: Full Time

Reports To: Care-A-Van Manager

Company: CARTA (Chattanooga Area Regional Transportation Authority)

Location: Chattanooga, Tennessee

Rate Of Pay: $54,000.00 – $60,000/ Salary Non-Exempt

Summary:

The Full Time Demand Response Dispatcher Care-A-Van is responsible for coordinating and managing the daily operations of paratransit transportation services. This includes assisting with scheduling drivers, re-assigning trips when necessary, monitoring vehicle locations, and ensuring that transportation is provided in a timely, safe, and efficient manner for passengers with disabilities or mobility limitations. The Dispatcher plays a key role in communication between drivers, passengers, and team members to ensure smooth operations and ADA compliance.

Essential Duties and Responsibilities:

Other duties may be assigned that are in keeping with the goals and objectives of CARTA.

1. Scheduling and Dispatching:

• Assigning or reassigning trips to drivers based on route availability, vehicle capacity, and customer needs.
• Adjust daily schedules to accommodate cancellations, or changes in customer schedules.
• Monitor real-time vehicle locations using GPS tracking and dispatch software to ensure timely service.

2. Communication:

• Act as the primary point of contact for drivers, providing them with route information, updates, and instructions throughout their shifts.
• Communicate any changes in passenger pickup or drop-off times with passengers and drivers promptly.
• Respond to calls from passengers regarding trip inquiries, delays, or changes, and provide timely solutions.

3. Problem Solving:

• Address operational issues such as vehicle breakdowns, traffic delays, and driver or passenger emergencies, dispatching backup vehicles or drivers as needed.
• Coordinate with the maintenance team to report vehicle issues and ensure repairs are handled promptly.

4. Compliance:

• Ensure all trips are scheduled and dispatched in compliance with ADA requirements, local and state transportation regulations, and company policies.
• Maintain an updated understanding of the eligibility requirements for paratransit services to ensure appropriate service delivery.

5. Collaboration:

• Work closely with the Scheduler to ensure seamless coordination between trip scheduling and dispatching.
• Coordinate with customer service and management teams to ensure high service quality and customer satisfaction.

Qualifications:

Education:

• High school diploma or GED required, associate degree in a related field preferred.

Experience:

• Prior experience in dispatching, transportation coordination, or logistics required.
• Experience in paratransit or public transit systems is preferred.

Skills:

• Strong communication and problem-solving skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficient in using dispatch software, GPS tracking systems, and transportation scheduling tools.
• Excellent organizational skills and attention to detail.

Other Requirements:

• Knowledge of ADA (Americans with Disabilities Act) regulations and paratransit services.
• Familiarity with the local geographic area and public transportation systems.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Working Conditions:

• Primarily office-based with occasional travel to client sites or transportation hubs.
• Fast-paced environment requiring the ability to adapt to changing schedules and priorities.
• May require extended periods of sitting and working on a computer.

CARTA is an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment for all employees.

Job Type: Full-time

Pay: $54,000.00 - $60,000.00 per year

Experience:

• Dispatching: 1 year (Required)
• paratransit or public transit systems : 1 year (Preferred)

Work Location: In person

Salary : $54,000 - $60,000