What are the responsibilities and job description for the IT Specialist position at Chatham Emergency Services?
Chatham Emergency Services has an opening in the IT Department to match the growing demand of projects. The IT Specialist will be responsible for installing, maintaining, and troubleshooting the technology systems used by EMS and the Fire Department. Systems will include computer systems, 12-volt equipment in vehicles, 800MHz radio systems, and paging systems. This includes hardware, software, and network systems. The IT Specialist will work with other members of the IT team and report to the IT Administrator.
Key Responsibilities
This position requires the ability to work in a fast-paced environment and respond to technical issues on short notice. The IT Technician may be required to work evenings or weekends as needed to maintain and support technology systems. The position may require some lifting and carrying of equipment weighing up to 50 pounds.
Chatham Emergency Services is an EEO Compliant & Drug-Free Workplace
Key Responsibilities
- Install and configure hardware and software systems, including desktops, laptops, security camera systems, 12-volt vehicle equipment, trunked radio systems, and paging systems.
- Troubleshoot and resolve technical issues related to hardware, software, 12-volt equipment, radios and network systems.
- Maintain accurate inventory records of all technology equipment and software.
- Assist in managing and maintaining the department's network infrastructure, including switches, routers, and firewalls.
- Maintain documentation and provide training to users on technology systems and procedures.
- Participate in disaster recovery planning and testing to ensure the department's technology systems are secure and can be restored in the event of a disaster.
- High school diploma or equivalent; associate's or bachelor's degree in Computer Science or related field preferred.
- Minimum of 2 years of experience in a technical support role, preferably in a public safety environment, including experience with vehicle equipment installations, radio systems, and paging systems.
- Experience with Windows operating systems, Microsoft Office Suite, Google Workspace and other common business applications.
- Familiarity with network infrastructure, including LAN/WAN, VLANs, and VPNs.
- Excellent problem-solving skills and ability to work independently and as part of a team.
- Ability to adapt to the changing needs of the public safety industry and a strong desire to learn.
- Strong interpersonal and communication skills, with the ability to explain technical issues to non-technical users.
This position requires the ability to work in a fast-paced environment and respond to technical issues on short notice. The IT Technician may be required to work evenings or weekends as needed to maintain and support technology systems. The position may require some lifting and carrying of equipment weighing up to 50 pounds.
Chatham Emergency Services is an EEO Compliant & Drug-Free Workplace
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