Emergency Communications Assistant Shift Supervisor

WELCOME TO CHATHAM COUNTY'S APPLICATION PROCESS.

To Apply: Become a part of the best local government in North Carolina click "Apply" in the top right corner.

All sections of the application, including work experience, MUST be completed. Please include the last ten (10) years of employment history. Incomplete applications may be rejected. Applications are stored on a secure site accessible only by authorized personnel. Your application can be saved and used to apply for more than one (1) job opening.

Chatham County is an equal opportunity employer and will consider reasonable accommodations as required by law. Chatham County participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Chatham County does not offer sponsorship of job applicants for employment-based visas or any other work authorization for our positions at this time.

• Please Note: After submitting your application:

• Log into your GovernmentJobs account daily. You will receive emails and notices from hiring managers asking you to complete tasks. You do not want to miss these.
• The references you provided will be asked to complete a form. This does NOT mean you will be interviewed. It is an automated process in NeoGov.
• We recommend you sign up for text message alerts when you create your account.

If you have issues with submitting your application, please contact Neogov Applicant Support at 1-855-524-5627.

Return to the Chatham County Homepage.

Job Description

Performs difficult technical and administrative work providing operational leadership and support for the daily operations of an assigned shift within the Emergency Communications Center. Serves as an assistant to the Emergency Communications Shift Supervisor by providing floor leadership, guidance, and operational support to communications personnel, coordinating communications center activities, helping ensure compliance with departmental policies and emergency dispatch protocols, and maintaining operational readiness. Serves as Acting Shift Supervisor when the assigned Shift Supervisor is absent or otherwise unavailable. This position does not exercise regular formal supervisory authority over employees except while serving in an acting supervisory capacity. Work is performed under the supervision of the Emergency Communications Shift Supervisor.

Essential Functions

The following essential functions serve as a general guide for this position. Position functions are subject to change based on departmental needs and external factors including, but not limited to, regulatory requirements.

• Assists the Emergency Communications Shift Supervisor with the day-to-day operations of an assigned shift within the Emergency Communications Center and provides operational leadership on the communications floor;
• Serves as a resource and point of contact for operational questions and routine issues during the assigned shift, escalating personnel, staffing, policy, or other supervisory matters to the Shift Supervisor as appropriate;
• Provides guidance, mentoring, coaching, and operational assistance to communications personnel and supports a positive, professional, and accountable work environment;
• Serves as Acting Shift Supervisor when the assigned Shift Supervisor is absent or otherwise unavailable and, while serving in that capacity, assumes responsibility for shift supervision, staffing, operational decisions, and other supervisory functions;
• Assists with maintaining adequate staffing and console coverage, monitoring staffing levels, equipment status, console assignments, and operational resources throughout the shift;
• Assists in ensuring compliance with departmental policies, procedures, emergency dispatch protocols, and applicable federal and state regulations;
• Provides operational leadership during emergency incidents and assists with coordinating communications center activities during critical incidents, major events, and emergencies;
• Monitors communications center operations to help ensure timely and accurate processing of emergency and non-emergency calls for service;
• Operates emergency communications systems and performs call-taking and dispatch functions for law enforcement, fire, emergency medical services, and other public safety agencies as operational needs require;
• Supports employee training and onboarding efforts in coordination with the Shift Supervisor and Training Coordinator and assists in identifying operational training needs;
• Provides observations and feedback to the Shift Supervisor regarding employee performance, training needs, policy compliance, and operational concerns;
• Assists with addressing questions or concerns from the public, partner agencies, and employees and refers matters requiring formal investigation or corrective action to the Shift Supervisor or management;
• Coordinates with public safety agencies, county departments, on-call personnel, and partner organizations to support effective service delivery;
• Monitors the operational status of the Computer Aided Dispatch (CAD) system, telephone systems, radio systems, and other communications technologies; reports issues, assists with troubleshooting, and coordinates with supervisory or management staff as needed;
• Utilizes Department of Criminal Information (DCI) and National Crime Information Center (NCIC) systems in accordance with state and federal regulations;
• Retrieves, prepares, and maintains reports, recordings, CAD records, and other documentation for public safety agencies, court proceedings, records requests, quality improvement, and training purposes;
• Promotes a positive, professional, and collaborative work environment while supporting employee engagement, accountability, and continuous improvement;
• May be required to work outside normal business hours during emergencies, staffing shortages, special events, or severe weather;
• Performs other duties as assigned.

Minimum Qualifications

High school diploma or GED and considerable experience in emergency communications, including demonstrated leadership experience within a Public Safety Answering Point (PSAP), or an equivalent combination of education and experience

Knowledge, Skills, and Abilities

• Thorough knowledge of public safety communications operations, procedures, and best practices;
• Thorough knowledge of Computer Aided Dispatch (CAD), radio communications systems, telephone systems, and related public safety technologies;
• Thorough knowledge of emergency dispatch protocols and quality improvement processes;
• Thorough knowledge of applicable federal, state, and local regulations governing emergency communications and criminal justice information systems;
• Thorough knowledge of the geography of Chatham County and surrounding jurisdictions;
• Ability to exercise sound judgment and make independent operational decisions under pressure;
• Ability to provide leadership, guidance, coaching, and support to employees without relying on formal supervisory authority;
• Ability to assume supervisory responsibilities and make personnel, staffing, and operational decisions when serving as Acting Shift Supervisor;
• Ability to make sound decisions quickly in high-stress emergency situations;
• Ability to effectively prioritize multiple tasks while maintaining attention to detail;
• Ability to communicate clearly and effectively, both orally and in writing;
• Ability to establish and maintain effective working relationships with employees, partner agencies, county departments, and the public.

Chatham County is fully committed to equal employment opportunity (EEO) principles and issues this anti-discrimination/EEO compliance clause to support and maintain employee’s rights and responsibilities relating to equal employment. The core of equal employment opportunity is the right to work and advance on the basis of merit, ability, and potential, free from prejudice or discrimination. In accordance with the applicable anti-discrimination statutes, executive orders, and other authorities, Chatham County protects employees against discrimination, to the fullest extent of law, on the basis of race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, age, disability, genetic information, marital status, political affiliation, whistleblower activity, parental status, and military service (past, present, or future), and against retaliation for participation in EEO activity or opposition to discrimination.