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Job Description
Technical Account Manager at Mendix (Siemens)
Location: Boston, MA
About Mendix
Mendix is the global leader in enterprise low-code app development, acquired by Siemens in 2018. The platform enables collaboration between Business & IT teams to build applications quickly.
Job Summary
The Technical Account Manager (TAM) is a post-sales technical lead responsible for driving adoption, scaling, and self-sufficiency of advanced software solutions (Mendix, Graph Studio, AI Cloud, SAS Language Compiler). The role involves guiding customers toward effective product utilization, establishing architectural views, and fostering trusted relationships with senior stakeholders. The TAM is both a hands-on technical practitioner and a strategic advisor.
Demographics
Responsibilities
OTE (On-Target Earnings) structure.
IT & Technical Jobs
Equal Employment Opportunity
Siemens is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or unfavorable discharge from military service, or other categories protected by law.
Technical Account Manager at Mendix (Siemens)
Location: Boston, MA
- Remote
About Mendix
Mendix is the global leader in enterprise low-code app development, acquired by Siemens in 2018. The platform enables collaboration between Business & IT teams to build applications quickly.
Job Summary
The Technical Account Manager (TAM) is a post-sales technical lead responsible for driving adoption, scaling, and self-sufficiency of advanced software solutions (Mendix, Graph Studio, AI Cloud, SAS Language Compiler). The role involves guiding customers toward effective product utilization, establishing architectural views, and fostering trusted relationships with senior stakeholders. The TAM is both a hands-on technical practitioner and a strategic advisor.
Demographics
Responsibilities
- Technical Account Strategy & Planning: Build trusted relationships with CIOs, CTOs, enterprise architects; collaborate with AEs and Partner Managers; maintain clear view of customer architecture; develop Customer Adoption Plans.
- Adoption & Technical Execution: Lead technical kickoffs and workshops; prototype and integrate solutions; align with Expert Services for implementation.
- Footprint Growth & Bid Support: Identify new use cases and scaling opportunities; provide technical input on bids and RFx processes.
- Internal Operations & Orchestration: Track adoption health and support account planning; collaborate across Siemens teams.
- Knowledge Sharing & Mentoring: Share best practices, contribute to playbooks, mentor other TAMs.
- Field Signal & Product Feedback: Capture adoption insights and provide structured feedback to Field CTO; advocate for customer needs.
- General: Uphold Siemens values and complete administrative tasks.
- Deep Adoption Expertise: Hands-on capability for prototyping, demos, and product work across all four products.
- Software, Data & AI Practices: Proficiency in delivery practices and technical execution.
- Wider Siemens Portfolio Awareness: Familiarity with Siemens portfolio for integration opportunities.
- Technical Account Planning: Develop and align adoption strategies with customer goals.
- Architectural Advisory: Advise on architectural landscape mapping and integration.
- Stakeholder Relationship Management: Build relationships with senior stakeholders (CIOs, CTOs, architects).
- Orchestration & Collaboration: Coordinate across teams for seamless execution.
- Voice-of-Customer Advocacy: Capture feedback and influence product roadmaps.
- Mentoring & Knowledge Sharing: Coach peers and enable customer self-sufficiency.
- Growth Mindset & AI Proficiency: Use generative AI to improve efficiency.
- Degree in computer science, engineering, or related field (advanced degrees welcome).
- Experience in technical customer management, consultancy, presales, or similar roles.
- Flexible work environment with potential travel.
OTE (On-Target Earnings) structure.
IT & Technical Jobs
Equal Employment Opportunity
Siemens is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or unfavorable discharge from military service, or other categories protected by law.