Product Operations Specialist (Technical + LLM)

Job Description

Location: Indianapolis, IN

• Remote
  
  

Job Title: Product Operations Specialist (Technical LLM)

Duration: Contract - 6 months

Pay Range: $56/hr - $60/hr (W2)

Job ID: 373861

Job Description: The Product & Regulatory Operations organization supports user and business safety across client platforms in partnership with product, engineering, legal, and cross-functional teams. We are seeking a Product Operations Specialist (Technical LLM) to drive growth, engagement, and product quality through data-driven decision making and technical tooling. The ideal candidate will have strong experience in technical product operations, SQL, AI-assisted workflows, and dashboarding and a proven ability to build analytical solutions, accelerate workflows with AI, and improve programs through data analysis and automation.

Responsibilities

• Support program execution strategy across multiple products and platforms, including initiating 0-to-1 efforts, accelerating execution, and improving outcomes via programmatic and technical solutions.
• Write and optimize SQL queries, including CTEs and window functions, to collect, transform, and analyze product data and surface insights.
• Build and maintain dashboards and visualizations in tools such as Unidash and Google Sheets to support real-time decision making.
• Leverage AI agents and tools to accelerate analysis, automate repetitive tasks, and prototype solutions.
• Identify program risks proactively, define data-backed mitigation plans, and communicate updates to cross-functional stakeholders.
• Perform program management to forecast roadblocks using data, strengthen cross-functional relationships, and execute with technical rigor.
• Contribute to data labeling and LLM training initiatives across organizations.
  
  

Required Skills & Qualifications

• 8 years of experience in consulting, strategy, operations, or program management with focus on technical product operations.
• Proficient in SQL, including advanced queries with CTEs, window functions, joins, aggregations, and transformations.
• Experience with AI agents and AI-assisted workflows, including effective prompting and iteration.
• Expert-level proficiency in Google Workspace, especially Google Sheets, including complex formulas, pivot tables, automation, and clear documentation.
• Strong multi-tasking skills with experience managing concurrent workstreams.
• Self-starter who works independently, takes initiative, and drives projects to completion.
• Ability to learn new tools, technologies, and domains and adapt to changing technical requirements.
• Effective critical thinking with a record of using data to anticipate issues and drive solutions.
• Proven time-management and organizational capabilities.
• Experience with data annotation and labeling, and LLM training within product quality teams.
  
  

Preferred Skills

• Experience with VS Code or similar development environments.
• Low-code or no-code prototyping and AI-assisted code generation experience.
• Dashboarding and data visualization experience with Unidash, Tableau, Looker, or similar tools.
• Familiarity with data pipelines, ETL processes, and data infrastructure concepts.
• Experience collaborating with engineering on technical specifications and requirements.
• Background in quality assurance, triage operations, or ML/AI validation workflows.
• Experience testing and implementing manual and automated test strategies for products and features.
  
  

About BCforward: BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects.