What are the responsibilities and job description for the AI Knowledge Content Specialist position at ChatGPT Jobs?
Job Description
- Location: Auburn Hills, MI (On-site, Remote)
- Role: Instructional Designer / Knowledge Content Specialist
- Summary: Designs, structures, and maintains clear, user-centered process documentation and knowledge assets for internal employees and customer-facing channels, including AI-powered tools. Ensures knowledge artifacts are accurate, accessible, and aligned with business processes.
- Key Responsibilities:
- Develop and maintain SOPs and Work Instructions (WIs)
- Translate complex workflows into clear content
- Align documentation with process maps and operational intent
- Apply ISO-aligned document control standards
- Create and optimize content for AI chatbots and virtual assistants
- Design conversational, accurate, and compliant responses aligned with brand voice
- Develop decision trees, guided workflows, and troubleshooting logic
- Structure content for agent and customer navigation of complex scenarios
- Collaborate with SMEs to validate logic
- Design content with a user-first mindset
- Improve findability and usability of knowledge assets
- Standardize formats, templates, and naming conventions
- Identify gaps and continuously improve knowledge effectiveness
- Skills & Experience:
- Proven ability to convert complex processes into clear SOPs, work instructions, or knowledge content
- Experience improving, streamlining, and enhancing documentation for human and AI consumption
- Ability to create content for agents, customers, and chatbots with usability focus
- Experience with AI/chatbot content or knowledge platforms
- Portfolio or writing samples
- Background in instructional design, technical writing, or knowledge management
- Requirements:
- Bachelor's Degree preferred; strong relevant experience considered
- Focus on Project Elevate and AI-related transformation initiatives
- Open to candidates from any industry with strong content development expertise
- Prepare to discuss prior writing experience and provide examples (SOPs, work instructions, etc.)
- Writing samples preferred prior to interview, requested during process
- Virtual interview: behavioral, experience-based, and content evaluation
- May review existing documentation and explain improvement for readability and usability
- Experience with AI tools beneficial; chatbot development experience not required but comfort discussing AI-generated content
- Experience with Visio and Salesforce preferred but not required