What are the responsibilities and job description for the Front Desk Receptionist position at Chateau Merrimack Resort & Spa?
Chateau Merrimack Resort & Spa Front Desk Recruitment
Position: Hotel Front Desk Receptionist
Job Responsibilities:
- Welcome guests for check-in and check-out and handle related procedures
- Answer phone calls, respond to guest inquiries, and provide information services
- Manage reservations, including new bookings, modifications, and cancellations
- Record and handle guest complaints, escalating to supervisors promptly
- Maintain a tidy front desk and present a professional image
Requirements:
- High school diploma or above; hospitality management or related field preferred
- Good communication skills and a strong sense of customer service
- Proficiency in office software; experience with front desk systems is a plus
- Professional appearance, and ability to work shifts
- Proficiency in Mandarin Chinese is preferred.
Benefits:
- Medical insurance (conditional)
- Paid annual leave and holiday benefits
- Comprehensive training and clear career advancement opportunities
Work Schedule:
- Shift system, 8 hours per shift, max 160 per month
职位类型：全职, 兼职, 实习生
薪资： $18.00至$28.00（每小时 ）
预计小时数：每周 40
福利:
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Relocation assistance
工作语言:
- Chinese (首选)
工作地点:
- Tyngsboro, MA 01879 (首选)
可接受的工作班次:
- 早班 (首选)
- 晚班 (首选)
- 通宵夜班 (首选)
Work Location: 现场办公
Salary : $18 - $28