What are the responsibilities and job description for the Front Desk Associate position at Chateau Hotel & Conference Center?
Job Overview
We are seeking a friendly, professional Front Desk Associate to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role requires strong communication skills, a passion for hospitality, and the ability to handle multiple tasks efficiently in a fast-paced environment. Experience in hotel management or guest relations is preferred, along with multilingual abilities to assist diverse clientele.
Duties
- Greet guests warmly and check them in/out efficiently using hotel management software
- Manage multi-line phone systems with excellent phone etiquette
- Handle guest inquiries, reservations, and special requests with professionalism
- Maintain accurate records of guest information and billing details
- Assist with guest services such as concierge requests, local recommendations, and problem resolution
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Uphold hotel policies and procedures, including night audit responsibilities when required
- Promote hotel amenities and services to enhance guest experience
- Ensure the front desk area remains organized, clean, and welcoming at all times
Experience
- Previous experience in hospitality management or front desk operations preferred
- Strong customer service skills with a focus on guest relations
- Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively
- Familiarity with hotel management systems and multi-line phone systems is advantageous
- Knowledge of resort operations or hotel experience is a plus
- Ability to handle night audit procedures and manage late-night shifts is beneficial
- Excellent communication skills, including phone etiquette and guest interaction skills
This position offers an engaging opportunity to be part of a dynamic hospitality environment where your interpersonal skills and professionalism will contribute directly to guest satisfaction.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $15 - $16