Collections Clerk

Collections Clerk

This is a great opportunity to put your foot in the door with a Major Government Entity. 

Pay: $17.00/hour

Schedule: Monday - Friday 8am to 5pm

Location: Houston, TX, 77002 (Downtown Houston) (parking assignment provided on first day)

Job duties:

• Customer Service: Manages a high-volume caseload and call volume with the public, responding promptly to phone calls, emails, and other correspondence. Staffs’ services counters, information booths, and lobby areas to assist customers. In addition, adapts to a rapidly changing telecommunications environment, remaining flexible and accountable for call quality, attendance, and adherence to work schedules.
• Collections and Accounts Management: Reviews delinquent accounts, researches the location of individuals for collection and service, contacts appropriate parties for payment, and follows up on further action. Drafts and mails demand letters, arranges short-term payment plans, and maintains accurate records by opening, closing, and updating files and notes in the case management database, generating reports, as necessary.
• Analysis: Analyzes basic attributes of tax accounts and litigation documents and pleadings, leveraging strong research capabilities for effective information gathering and analysis.
• Administrative: Performs various administrative tasks, including meeting daily and weekly deadlines related to collection activities and participating in Division staff meetings.
• Collaboration: Cultivates and sustains a positive and professional rapport with customers, prioritizing high customer satisfaction standards, while working effectively in a diverse workforce to foster teamwork and collaboration.
• Additional Tasks: Performs other duties as assigned, contributing to the overall success of the team and organization.

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