What are the responsibilities and job description for the Customer Service Representative position at Chase Technical?
Chase Technical Staffing is currently seeking an experienced Senior Customer Service / Order Management Specialist for a temporary opportunity with a reputable company located in Lincolnshire, Illinois. This role is ideal for candidates with strong SAP expertise who thrive in a fast-paced environment and enjoy solving complex customer and order-related challenges.
Responsibilities:
SAP & Systems Expertise
- Serve as the subject matter expert for SAP, CRM, and internal systems by troubleshooting complex customer account and order issues.
- Maintain the accuracy and integrity of customer master data within SAP.
- Manage and resolve Electronic Data Interchange (EDI) issues, including order transmissions, transaction failures, and data mapping concerns.
Order & Escalation Management
- Act as the primary escalation point for order discrepancies, shipping concerns, and claims resolution.
- Manage end-to-end processing of complex billing transactions, including the accurate issuance and coding of credit/debit memos (CMD).
- Coordinate backorder management and product substitutions with business units to minimize disruptions to customer orders.
Cross-Functional Collaboration
- Partner closely with Sales, Customer Contact Centers, and Distribution Centers to ensure customer requirements are executed accurately.
- Conduct root cause analysis of recurring issues and collaborate with Logistics, Warehousing, and Sales teams to implement corrective actions.
- Work with the Bosch Link team to resolve Associate Tool Order issues, returns, and blocked transactions.
Process Improvement & Compliance
- Develop and implement standardized procedures to improve Customer Contact Center processes.
- Ensure compliance with corporate policies related to Returns, Claims Authorizations (CQS), and Credits.
- Participate in cross-functional projects and support the implementation of new tools and departmental initiatives.
Communication & Team Support
- Manage multiple shared email inboxes while meeting established service level agreements.
- Provide guidance, support, and training to junior team members.
- Foster a collaborative and high-performing team environment.
Qualifications:
- High school diploma required.
- Associate degree preferred, or eight (8) years of equivalent professional experience in lieu of a degree.
- Proven experience in a senior customer service, order management, or customer operations role.
- Advanced proficiency in SAP (SAP SD module experience strongly preferred).
- Experience using CRM systems.
- Strong understanding of EDI principles and processes.
- Excellent analytical, troubleshooting, and root cause analysis skills.
- Outstanding verbal and written communication abilities.
- Ability to effectively collaborate with cross-functional teams and both technical and non-technical stakeholders.
Why Apply?
- Competitive pay at $26.00 per hour
- Gain experience with a well-established organization
- Opportunity to utilize advanced SAP and customer operations expertise
- Collaborative and professional work environment
Interested candidates are encouraged to apply today for immediate consideration.
Senior Customer Service / Order Management Specialist (Temporary Assignment)
Lincolnshire, IL
$26.00 per hour
Temporary Position
About Chase Technical:
CHASE Staffing, formerly CHASE Professionals, is a US-based staffing firm with 20 branch locations and over 10,000 jobs filled in 2021. Most of our locations provide full-service staffing, while several specialize in a particular field.
For over 45 years we have helped hundreds of thousands of people accomplish their goals. This includes people looking for full-time jobs, those looking for opportunities to earn money on a temporary basis, those seeking to improve skills and learn new ones, and new grads entering the work force wanting to get some experience.
Working together to meet your needs is our #1 goal.
Pre-Employment Screening: Drug screening and background checks are required.
Equal Opportunity Statement: Chase Technical Staffing is an Equal Opportunity / Affirmative Action employer that does not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender (orientation or identification), sexual orientation, veteran status, or any other basis covered by federal, state, or local laws. All employment decisions are based on qualifications, merit, skills, individual performance, and business needs.
ADA Statement: Chase Technical Staffing is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal employment opportunities for qualified persons with disabilities.
Application Process: Interested candidates should submit their resumes. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
CHASE Staffing, formerly CHASE Professionals, is a US-based staffing firm with 20 branch locations and over 10,000 jobs filled in 2021. Most of our locations provide full-service staffing, while several specialize in a particular field.
For over 45 years we have helped hundreds of thousands of people accomplish their goals. This includes people looking for full-time jobs, those looking for opportunities to earn money on a temporary basis, those seeking to improve skills and learn new ones, and new grads entering the work force wanting to get some experience.
Working together to meet your needs is our #1 goal.
Pre-Employment Screening: Drug screening and background checks are required.
Equal Opportunity Statement: Chase Technical Staffing is an Equal Opportunity / Affirmative Action employer that does not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender (orientation or identification), sexual orientation, veteran status, or any other basis covered by federal, state, or local laws. All employment decisions are based on qualifications, merit, skills, individual performance, and business needs.
ADA Statement: Chase Technical Staffing is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal employment opportunities for qualified persons with disabilities.
Application Process: Interested candidates should submit their resumes. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Salary : $25 - $26