Director, Food & Beverage and Hospitality

About the Position

Chase Center is looking for a Director to serve as the main point of contact with our food and beverage partner and collaborate with an extensive group of internal and external stakeholders to provide a world-class experience and drive revenue. We need a strategic leader with the ability to develop and execute plans that contribute to meeting department and company objectives. In this role, you will serve as an inspiring leader while contributing to a supportive and collaborative culture. This role reports to the Senior Director, Thrive City Retail and Hospitality.  

Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a full-time position and is based in San Francisco, CA.

Key Responsibilities

• Lead the food and beverage strategy and operations in partnership with Chase Center’s food and beverage partner
• Establish and drive key metrics (e.g., NPS scores)
• Analyze food and beverage data (e.g., revenue per POS/eatery, top selling items, basket size, staffing costs, etc.) to inform ongoing adjustments to menus and overall operations to maximize margins and ensure a world class fan experience
• Partner with Chase Center marketing to continue to evolve the arena’s food and beverage story
• Establish and lead a regular cadence of meetings (weekly, monthly, annually) to ensure financial and operational excellence
• Partner with Finance to develop weekly, monthly and quarterly financial statements and lead the development and oversight of an annual budget
• Play an instrumental role in labor relations for union and non-union work forces including participating in the day-to-day management of complex labor policies and procedures
• Partner with Chase Center’s Sustainability and Safety teams to ensure the food and beverage operations support the company’s sustainability and safety efforts
• Oversee Chase Center’s Taste Makers program which supports locally-owned businesses in the Bay area
• Participate in cross-functional revenue maximization initiatives
• Ensure food and beverage staff participate in all Chase Center service and safety training efforts
• Partner with Chase Center corporate partnership team to maximize food and beverage partnership opportunities
• Aid in pricing strategies to maximize revenue
• Ensure mix of food and beverage eatery concepts, pricing and menu items deliver on revenue and fan experience goals
• Partner with the Golden State Valkyries and Golden State Warriors ticket sales and premium departments to ensure premium spaces deliver on menu and service expectations
• Oversee management of org chart, staffing levels and training guidelines
• Research, identify and implement industry best practices including innovative technology and create ongoing dialog with industry leaders to expand, promote and strengthen all food and beverage operations
• Cultivate new relationships and strengthen existing relationships with local and national restaurant, club, bar owners, celebrity chefs and other personalities
• Other duties as assigned

Required Experience & Skills

• Bachelor's degree or equivalent work experience
• 7 years of progressive experience in the food & beverage/hospitality, preferably in a multi-purpose arena; 3 years of people management experience in food service operations
• Strong working knowledge of labor laws and regulations and experience managing labor relations
• Excellent customer service and leadership skills; committed to providing world-class service; dedicated to exceeding the expectations and requirements of internal and external customers
• Proficiency in Microsoft Office suite
• Ability to build positive working relationships with clients and peers at all levels within the organization
• Excellent written and verbal communication, service and resolution skills
• Ability to balance multiple projects at once in a fast-paced work environment
• Knowledge of and a passion for sports and live entertainment is a plus

Time Commitment

• Ability to work nights, weekend and holidays 

• $128,000 - 136,000 Bonus
• Comprehensive Medical, Dental and Vision benefits for employees and dependents
• Employer 401K match
• Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
• Warriors home tickets, team store discount and more!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 Golden State Warriors is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

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