Non Clinical Educator

JOB SUMMARY:
The Non-Clinical Educator assists in the planning, organization and execution of non-clinical education/training programs as identified through needs assessment, quality improvement, and implementation of new products and technology.  The Non-Clinical Educator would work with personnel in the following roles; Patient Service Coordinator, Customer Service Reps.(Call Center), Insurance Verification, Eligibility Specialist and Referral Coordinators.

MAJOR DUTIES AND RESPONSIBILITIES:
Analytical and Critical Thinking
• Performs administrative duties
• Participates in the process of incorporating evidence based diagnoses and treatment guidelines into the care practices of the organization

Teamwork
• Collaborates with Operations/Medical Management to meet department/site needs
• Promotes effective working relations and works effectively as part of a team to facilitate the organization’s ability to meet its goals and objectives

Communication
• Facilitates new employee non-clinical orientation, routine competency training/validation, and ongoing education needs of non-clinical staff
• Travels to various clinical sites routinely for continuous/ annual in-services and trainings
• Demonstrates knowledge, skills, judgment, and ability to instruct non-clinical staff

Willingness to Learn
• Maintains ongoing knowledge and research of current trends and best practices
• Participates in professional development activities and maintains professional affiliations

Problem Solving and Decision Making
• Assists in identifying opportunities for improvement of clinical workflow and generates effective educational material and training

Compliance, Policy, and Procedures
• Develops policies and procedures in collaboration with Operations/Medical Management

Integrity
• Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible, and courteous environment

SKILLS AND ABILITIES:
• Demonstrated knowledge requirements pertaining to efficient non-clinical general operating workflows.
• Must have very strong interpersonal skills and be highly effective in establishing relationships with key constituents, both within and outside the institution, professionally representing the institution;
• Excellent discretion, judgment, tact, initiative, organizational skills, and self-motivation.
• Outstanding written and verbal communication skills are essential. 
• Ability to anticipate and asses situations accurately and recommend/implement effective courses of action required.
• Ability to work with clinicians and administrators to help building relationships that foster an effective/efficient work environment and helps to achieve optimal general operating levels in our clinical practice.

EDUCATION AND/OR EXPERIENCE:
• Minimum of five (5) years; preferred minimum of eight (8) years in a Supervisory/Training role.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects