Patient Operations Coordinator

POSITION SUMMARY

This position is responsible for coordinating on-going operational services for patients in need of home

nutrition. Responsibilities include coordination of patient supply and equipment deliveries, and all

follow- up activities involving patient home nutrition needs. This position works closely with patients,

caregivers, and vendors; and will relay key information to the enteral team. This position will provide

day to day assistance to the Registered Dietitian.

JOB REQUIREMENTS

Licenses: N/A

Education: High school diploma or equivalent required.

Experience: 1-2 years of customer service experience in a health care setting with an emphasis in home nutrition and DME is desirable.

Miscellaneous: Excellent organizational, interpersonal, communication, and basic computer skills are essential.

TECHNICAL RESPONSIBILITIES

· Completes computer data entry for new and ongoing patients (including the transcription of enteral

orders into HCN).

· Facilitates communication between clinicians, patients, and caregivers.

· Communicates patient information and updates to team members in a timely manner.

· Understands Medicare coverage principles and requirements for covered and non-covered

therapies.

· Understands coverage principles and requirements for Wisconsin Medicaid.

· Understands durable medical equipment (DME) and enteral product pricing.

· Develops schedules and follows up on routine supply calls and/or emails to patients.

· Assists patients to ensure that all product, supply, and delivery requests are handled in a timely

manner.

· Coordinates, schedules, and may assist with deliveries and pick-ups of products, supplies, and

equipment.

· Provides problem solving assistance by phone to patient/caregivers.

· Documents all patient interactions in the medical record in a timely manner.

· Assists management and the Registered Dietitian with product evaluation, retrieval of new product

information, and program development.

· Obtains and maintains competencies directly associated with the education and use of patient

assigned enteral pumps.

· Maintains awareness of inventory levels in order to accurately provide needed items to patients

and communicate shortages/delays as needed.

· Manages equipment maintenance, rotation, and return.

· Performs on-call duties as assigned.

· Performs other duties as assigned.