POD Ops & Enroll Administrator

Who We Are

Charter Schools USA (CSUSA) is one of the largest and highest ­performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless Commitment to Student Greatness in School and in Life™. CSUSA provides an academically rigorous education to students equipping them with real world readiness, prepared for college or career after graduation. With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good Hearts™.

Job Purpose

To join a team of people with the mission: Relentless Commitment to Student Greatness in School and in Life ™. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts™ through an education model that gives every student the opportunity for success. As a Pod Operations and Enrollment Administrator (POEA), you will provide operational, enrollment, and administrative support across assigned POD school sites. This position reports to the Pod Leader and collaborates closely with school leaders, the Marketing Manager, and the State School Operations Administrator (State SOA) to support enrollment growth, operational efficiency, and school-based administrative functions.

Instruction/Education Responsibilities

How You Will Impact Education

Enrollment & Marketing Support

• Supports the execution of enrollment and retention activities for assigned POD sites to ensure enrollment targets are met.
• Coordinates enrollment documentation, application processing, registration support, and student data entry in compliance with CSUSA policies.
• Collaborates to provide accurate enrollment data, insights, and updates to the Marketing Manager and/or State SOA.
• Assists with enrollment events, tours, and outreach activities as directed.
• Maintains accurate enrollment records and supports reporting related to enrollment, withdrawals, and retention.
  
  

Operations & Administrative Support

• Provides daily operational and administrative support for assigned POD sites under the direction of the Pod Leader.
• Coordinates the assignments and work of substitute teachers to ensure uninterrupted instructional coverage.
• Prepares, processes, and maintains oversight of purchase orders in accordance with CSUSA procurement procedures.
• Performs office routines and practices such as sorting mail, operating office equipment, serving as telephone receptionist, and supporting front-office operations.
• Maintains an organized filing system and retrieves documents efficiently.
• Manages records and correspondence, responds to requests for information, and improves administrative systems when necessary.
• Acts as an information resource for other office personnel within the building and communicates assigned duties as required.
• Demonstrates the ability to organize and prioritize multiple assignments effectively in a school environment.
  
  

Payroll & Onboarding Support (Non‑Processing Role)

• Provides payroll, timekeeping, and onboarding support to the State SOA for POD sites.
• Assists staff with onboarding documentation, system navigation, and compliance requirements.
• Does not independently process, run, or approve payroll.
  
  

Collaboration & Communication

• Works collaboratively with the Pod Leader, school-level staff, the Marketing Manager, and the State SOA to ensure alignment across enrollment, operations, and administrative functions.
• Communicates operational and enrollment information clearly, professionally, and in a timely manner.
• MAY PERFORM OTHER DUTIES AS ASSIGNED**
  
  

Required Qualifications And Skills

• Strong organizational, time management, and prioritization skills.
• Ability to manage multiple tasks and competing deadlines.
• Excellent verbal, written, and interpersonal communication skills.
• Strong customer service orientation when working with families, staff, and community partners.
• Proficiency with Microsoft Office and school-based information systems.
• Ability to maintain confidentiality and exercise sound judgment.
  
  

Job Requirements

• Associate degree or equivalent experience required; Bachelor's degree preferred.
• Minimum of two (2) years of experience in school operations, enrollment, or administrative support roles preferred.
• Prior experience in an educational environment is strongly preferred.
  
  

Work Environment

Responsibilities

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:

• Usually school or office working conditions.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• No significant physical exertion required.
• Light work: up to 20 lbs. occasionally; up to 10 lbs. frequently.
  
  

FLSA Overtime Category

Job is exempt from the minimum wage and overtime provisions of the Fair Labor Standards Act.