What are the responsibilities and job description for the Onsite Field Service Engineer (Data Center) position at Charter Global, Inc.?
Job Title: Onsite Field Service Engineer
Location: Ellendale, ND / Centennial, CO 80112 / Lithia Springs, GA / Belleville, IL / Sandusky, OH / Memphis, TN / Chester, VA (10 roles)
Duration 6-12 Months
Location: Ellendale, ND / Centennial, CO 80112 / Lithia Springs, GA / Belleville, IL / Sandusky, OH / Memphis, TN / Chester, VA (10 roles)
Duration 6-12 Months
W2 Rate: $42/hr.
Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.
EXPERIENCE WITH POWEREDGE IS HIGHLY DESIRED!
What You’ll Do
Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
Support both reactive and preventive maintenance following established procedures
Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
Support both reactive and preventive maintenance following established procedures
Collaborate with internal teams and customers during service events to ensure clear communication and resolution
Document work performed and contribute to shared knowledge and best practices
Participate in on-call rotations and support extended coverage when needed
Document work performed and contribute to shared knowledge and best practices
Participate in on-call rotations and support extended coverage when needed
What You Bring
Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
Familiarity with Linux or similar operating systems
Strong troubleshooting and problem-solving abilities
Comfortable working independently on-site and communicating clearly with customers
Willingness to learn and support emerging technologies, including AI platforms
Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
Familiarity with Linux or similar operating systems
Strong troubleshooting and problem-solving abilities
Comfortable working independently on-site and communicating clearly with customers
Willingness to learn and support emerging technologies, including AI platforms
Qualifications
3–5 years of experience in technical support, field service, or data center roles
Associate or bachelor’s degree in IT or related field (or equivalent experience)
Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules
Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
Experience with server swaps and deployments
3–5 years of experience in technical support, field service, or data center roles
Associate or bachelor’s degree in IT or related field (or equivalent experience)
Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules
Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
Experience with server swaps and deployments
Salary : $42