What are the responsibilities and job description for the Vertical Account Manager, Hospitality position at Charter Communications?
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
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SCM282 2026-72657 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $57,400.00 and $113,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $72,000.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
EOE, including disability/vets
Seekingto build lasting partnerships while driving business growth? As aVertical Account Manager, Hospitalityat SpectrumBusiness, you will manage and nurture relationships with enterprise customers, safeguarding and expanding revenue streams. By serving as a trusted advisor, youwillensure customers receive the best possible service and support, directlyimpactingSpectrum's continued success in the enterprise market.
How YouWillMake an Impact
- Proactively manage a portfolio of enterprise accounts through regular face-to-face meetings and account reviews
- Meet or exceed assigned sales quotas and revenue goals byidentifyingand securing renewal andnew salesopportunities
- Serve as the primary advocate for assigned customers, ensuring satisfaction across all Spectrum departments
- Collaborate with internal teams to resolve customer issues andmaintainaccuraterecords in internal databases
- Establish andmonitorprocedures to support accounts, including contract tracking and compliance with regulatory requirements
- Assist the Collections Department with account collections as needed
- Stay informed about Spectrum service pricing, procedures, promotions and order entry processes through ongoing training
Working Conditions
- Office environment
- 30% travel required
What You Will Bring to Spectrum
RequiredQualifications
Education
- High school diploma or equivalent from an accredited organization (GED)
Experience
- Previousexperience with billing systems such as ICOMS or CSG
- Experience using Salesforce
Skills
- Read, write,speakand understand English
- Attendance at sales meetings and training sessions asrequired
- Ability to travel using a reliable personal vehicle, including in inclement weather
- Valid and active state driver's license and safe driving record
Preferred Qualifications
Education
- Bachelor's degree in a business-related field or equivalent combination of education, training and experience
Experience
- 5 years of strategic account sales or management experience
- 5 years of experience with advanced voice and data networking, including PRI/SIP and LAN/WAN
Skills
- Proven ability selling data, voice, cloud or video solutions and premise-based products
- Proficiency in Microsoft Word, Excel and PowerPoint
#LI-DP1
SCM282 2026-72657 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $57,400.00 and $113,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $72,000.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
EOE, including disability/vets
Salary : $57,400 - $113,800