What are the responsibilities and job description for the Sales Activation Representative (Outreach) position at Charter Communications?
Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Job Summary: Are you passionate about connecting communities with cutting-edge technology? As a Call Center Sales Activation Representatives at Spectrum, you'll play a vital role in activating services like Spectrum Mobile and Xumo streaming for our customers. Through proactive outreach, you'll enhance the customer experience and drive growth by upselling additional products and services. Your efforts will directly contribute to our success and strengthen our community connections. Join us in shaping the future of digital engagement and making a meaningful impact on our organization and the customers we serve.
What Our Call Center Sales Activation Representatives Enjoy Most About the Role
- Enhancing the customer experience through effective service activation.
- Guiding customers in mobile and internet setup using various tools.
- Upselling additional products while maximizing customer opportunities.
- Staying informed on Spectrum products and managing escalations.
- Meeting performance targets and sharing best practices with the team.
Working Conditions
- Normal office environment with flexible work schedule.
Required Qualifications
Education
- High school diploma or equivalent
Experience
- 2 years in sales or customer service
Skills & Abilities
- Strong English communication skills
- Ability to prioritize, organize, and multitask
- Sales skills like analysis, objection handling, pitching, and closing
- Ability to work while seated for prolonged periods of time and work independently in a group environment.
- Customer complaint resolution while managing back-to-back calls
- Proficiency with computers and software applications
- Knowledge of office procedures, policies, and troubleshooting
Preferred Qualifications
- Confidentiality and problem-solving under pressure
- Knowledge of cable/telephony industry and services
- Familiarity with residential product details
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CSU126 2026-67819 2026
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
EOE, including disability/vets