What are the responsibilities and job description for the Offline Customer Support I position at Charter Communications?
New Hire Class Begins on January 9th, 2026!
Reliable. Team player. Multi-tasker. Critical-thinker. If this sounds like you, you can thrive as an Offline Customer Support Specialist at Spectrum.
As an Offline Customer Support, you'll complete offline tasks that support our Customer Operations. In this essential, entry level role, you'll guarantee that people, process, and technology are effectively supporting the customer and the operational business rules. Your support of our team will make a positive impact on customers and the company every day.
WHAT OUR CUSTOMER SUPPORT SPECIALISTS ENJOY MOST
- Identifying, analyzing, and correcting errors on customer accounts within multiple systems
- Owning special requests and research needs that contribute to the success of the team and ultimately enhance the customer experience
- Completing offline and back office support tasks, such as customer mailings or call logs
- Interacting with customers and coworkers to ensure accuracy of information and requests
- Representing a Fortune 100 company and being part of a supportive team
We're a large organization with bustling 24/7 call centers offering a variety of shifts. Throughout your shift, you'll be responsible for contacting customers to gather missing information, resolving complex customer requests, and analyzing audit or error reports. If you like being busy and are up for the challenge, this is a great role to start your Spectrum career.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
- Education: High school diploma or equivalent
- Schedule: A flexible work schedule may be required
- Language: Ability to read, write, speak and understand English
Preferred Qualifications
- Experience: 1 years of customer service, retail, transaction-based support environment, or related customer-facing experience; cable or related telecommunications/broadband industry experience
- Knowledge of: Cable industry products and services, cable billing systems (CSG/ICOMS)
- Technical Skills: MS Office, computer savvy, data entry
- Skills: Effective communication, multi-tasking, time management, problem-solving
- Abilities: Organized, detail-oriented, adaptable, resourceful, team player, resilient
- Language: Bilingual (English and Spanish)
#LI-MB10
CSU140 2025-64788 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
EOE, including disability/vets
