What are the responsibilities and job description for the Manager, Community Solutions Sales position at Charter Communications?
JOB SUMMARY
Responsible for development and implementation of programs and strategies that maximize the Company's market-share through the acquisition, retention and growth of Spectrum Community Solutions (SCS) business. This position directs and manages Account Executives and Sr. Account Executives. This position will also identify opportunities for SCS acquisitions and win-backs.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Responsible for meeting and exceeding budgeted sales goals and quota
Supervise a Team of SCS Account Executives and Sr. Account Executives
Oversee the monitoring and tracking of SCS new-build projects using a variety of management reports and tools
Coordinate and communicate SCS activities with designated leadership and stakeholders to maximize SCS investments and revenues
Analyze market conditions and manage portfolios for all SCS Account Executives and Sr. Account Executives
Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination and salary/status change recommendations
Responsible for the oversight of the SCS Account Executive and Sr. Account Executive commission plan, compliance and achievement to plan.
Work with Sales Operations team to ensure that contract administration is being maintained in accordance with company objectives. Work closely with the legal team on all SCS contracts to ensure compliance and maximize return on investment.
Develop and implement programs and strategies designed to improve upon and support the Company image and reputation with property owners in the interest of building long-term business relationships
Respond to competitive threats and work with Legal on all violations of exclusive rights
Perform public relations and liaison functions with homebuilder's associations, multi-family housing groups and county/city building agencies
Lead and participate in succession planning.
Adhere to industry specific local, state, and federal regulations, as applicable.
Know, understand and follow Company policy
Perform other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated leadership qualities
Ability to use automated reporting and analysis applications
Advanced knowledge of Company products and services
Required Education
Bachelor's Degree in business or related field, or equivalent work experience
Required Related Work Experience and Number of Years
Sales Management experience - 7
Project Management experience - 5
Preferred Related Work Experience and Number of Years
Industry related experience preferred
Experience in residential property management, or real estate development a plus
Management or leadership experience - 2
WORKING CONDITIONS
Office environment
Travel as required may be up to 25%
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SMD540 2026-70468 2026
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
EOE, including disability/vets