What are the responsibilities and job description for the Operations Manager position at Charta Group Inc.?
Position Overview
Marco Fine Arts is a leader in fine art reproduction, customized wall décor, and large-scale print fulfillment for artists, museums, galleries, hospitality, and major retail brands. Also, Marco Fine Art is a leader in garment decoration print-on-demand.
The Print-on-Demand (POD) Operations Manager oversees daily production workflows for custom-printed artwork, ensuring premium quality, efficient order processing, and world-class fulfillment. This role bridges technology, manufacturing, and customer needs to deliver the precision and craftsmanship Marco Fine Arts is known for.
Key Responsibilities
- POD Production & Fulfillment Management
- Manage daily/ weeklyprint-on-demand operations across fine art reproduction (giclee printing), canvas wraps, framing, acrylics, metal prints, and other décor categories.
- Manage the daily/ weekly garmentprint-on-demand operations across different platforms.
- Oversee the full production lifecycle: order intake, artwork prep, print queue, finishing, inspection, packaging, and shipping.
- Coordinate POD workflows between e-commerce integrations and internal production systems.
- Supplier, Vendor & Equipment Oversight
- Partner with suppliers of inks, substrates, frames, packaging materials, and large-format printing equipment.
- Monitor machine performance (e.g., Epson, Canon,HPlarge-format printers) and coordinate maintenance schedules to ensure up time.
- Quality Assurance & Art Standards
- Enforce strict QC protocols for color profiles, materials, finishing processes, and final product inspection.
- Troubleshoot print defects, color mismatches, material issues, or workflow inconsistencies.
- Maintain production standards to align with client expectations
- Workflow Optimization & Automation
- Continuously improve productionefficiencies, labor capacity, and order prioritization.
- Collaborate with IT, Development,and Production teams to automate tasks, reduce manual touches, andoptimizeprint queues.
- Implement lean manufacturing principles to reduce waste, increase throughput, and elevate consistency.
- Inventory & Supply Chain
- Oversee the inventory team and plan regular cycle counts
- Collaborate with purchasing tomaintainoptimalstock levels and control costs.
- Implement inventory tracking systems to reduce waste and prevent shortages.
- Data, Metrics & Reporting
- Track key operational KPIs: turnaround time, reprint rates, scrap rates, cost per unit, equipment downtime, and productivity.
- Provide weekly and monthly reporting to operations leadership, along with insights and recommendations.
- Forecast labor needs and production capacity for seasonal spikes, promotions, and new customer segments.
- Cross-Functional & Client Collaboration
- Work with customer service to resolve order issues, special client requests, or escalations.
- Collaborate with design, color specialists, and prepress teams to ensure artwork files meet production standards.
- Support enterprise clients, artists, and partners by translating their needs into efficient production workflows
- Team Leadership & Training
- Lead and mentor POD production staff, including print operators, finishers, and fulfillment teams.
- Develop SOPs, training modules, and performance standards for all POD-related processes.
- Foster a culture of craftsmanship, accuracy, and operational excellence.
Physical Requirements
- Able to lift and carry up to 50 lbs.
- Willing to work flexible shifts, overtime, or on-call as needed.
Work Environment
- Emphasis on teamwork, craftsmanship, and maintaining premium quality standards
Benefits:
- Medical, dental, and vision coverage
- 401(k) retirement plan
- Paid holidays and generous PTO
We are an equal opportunity employer and are committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.