IT Specialist

• Duties:

Job Title: IT Specialist

Location: CRHA Sites

Reports To: IT Manager

Job Status: Full-time (40 hrs. per week)

Compensation: $20.00 – $24.00 / hour

Who we are:

We are the Charlottesville Redevelopment and Housing Authority “CRHA”. In Charlottesville, we believe that quality, affordable housing is a fundamental human right. For more than 60 years, we have taken great pride in being the primary provider of “housing of first opportunity” in our community. As such, we continue to strive tirelessly and passionately to be a resident-centered organization committed to excellence in providing affordable quality housing, revitalizing communities, and promoting upward mobility and self-sufficiency through partnerships in the public and private sectors. We subscribe to Residents First! philosophy that is grounded in relationships that develop and thrive only when mutual respect, dignity and commitment have been afforded to one another. At CRHA, relationships matter.

In addition to creating opportunities for our residents to reach their potential through housing programs and resident services, we also create opportunities for our employees for professional growth and to contribute meaningfully to the workplace and the community. We foster a collaborative and respectful work environment where every team member plays a significant role in working together to further our mission.

Duties:

• Be a champion of tech equity, assisting and planning tech workshops for underserved communities and providing basic technical assistance to users of our computer labs.
• Provide support and upkeep of community computer labs.
• Provide technical support and troubleshooting for hardware, software, and network issues for internal users (Tier 1).
• Collaborate with the IT Manager to analyze and resolve complex technical problems (Tier 2).
• Assist with the implementation of new technologies and systems.
• Document technical procedures, create user guides, and build KB articles.
• Assist in maintaining documentation relating to IT assets and workorders
• Upkeep and administration of the Rent Café resident portal.
• Assist in the administration and upkeep of CRHA social media accounts including Instagram and Facebook.

Minimum Requirements:

• Enrolled in or have completed a 2- or 4-year IT related degree program (IT, CS, Cybersecurity, etc.).
• Knowledge and experience in social media, including but not limited to: Facebook, Instagram, LinkedIn, TikTok.
• Ability to work independently, problem solve and use critical thinking skills.
• Ability to prioritize tasks according to impact to CRHA.
• Working knowledge of O365 and O365 Admin
• Knowledge of Windows 11 and Apple operating systems (macOS and iOS).
• This is a public facing role; patience and customer service mentality are essential.
• Read and write English proficiently.
• Must be able to pass a background check and have a good driving record.

Preferred Skills

• Previous experience in providing technical support or working in a help desk environment preferred but not required.
• Knowledge of AnyDesk, Action1, and DeepFreeze preferred but not required.
• Knowledge of Ricoh MFPs preferred but not required.
• Knowledge of WordPress a plus, but not required
• Knowledge of Yardi and Yardi systems including Rent Café.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
• Ability to lift up-to 35lbs
• Walking, standing and kneeling for long periods of time
• 20/20 vision (corrected)

Work Environment:

• The employee is occasionally required to stand, walk and drive.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually quiet to moderate.
• Occasional work on ladders, tight spaces (not confined) and around low-voltage systems are required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Note: This job description is not intended to be all-inclusive. Employee(s) may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Salary: Up to $24 per hour depending on experience and education

Expected hours:

• Monday to Friday
• 8:00am – 5:00pm

Benefits:

NO ON-CALL

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 0-2 years; current students enrolled in a degree program in information technology or related field are encouraged to apply.

Schedule:

• Day shift
• Monday to Friday
• Occasional after-hours work may be required to facilitate meetings or workshops for our residents.

Ability to Relocate:

Work Location: In person

• Charlottesville, VA: Relocate before starting work (Required)

Job Type: Full-time

Pay: Up to $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation Package:

• Bonus opportunities
• Hourly pay

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $20 - $24