What are the responsibilities and job description for the Technology & Membership Specialist position at Charlottesville Area Association of REALTORS?
Full-time, Non-Exempt 37.5 hrs./week, 5 days on-site Reports to Director of MLS and Technology Services
Overview
The Technology & Membership Specialist sits at the intersection of customer service, technology, and member engagement, delivering prompt, effective technical support to CAAR staff, members, and Hillsdale Conference Center clients while assisting with core membership services. This role involves significant face-to-face contact with members, so success calls for sharp troubleshooting skills, strong interpersonal communication, and a genuine passion for service.
Responsibilities
Provide Tier 1 technical support to staff and Hillsdale Conference Center guests, in person and via phone or email.
Help members navigate CAAR products and services, including the Multiple Listing Service (MLS) and other member tools.
Serve as the secondary point of contact for customer inquiries, resolving issues directly or routing them to the right team member.
Track recurring technical issues and recommend system or process improvements that enhance the user experience.
Maintain accurate member records in both the association database and the MLS system.
Support membership operations, including data entry and related programs and services.
Manage day-to-day REALTOR Store operations: monitor inventory, process sales, and recommend product updates.
Contribute to a positive, collaborative work environment.
Perform other duties as assigned.
Requirements
Work Environment: 100% in-person, MondayFriday
Education: Degree or certification in Information Technology, Cybersecurity, Computer Science, or a related field
Experience: 12 years in technical support, membership services, or a similar customer-facing role
Technical Skills
Proficiency with Microsoft Office Suite
Familiarity with customer databases and ticketing systems (a plus)
Core Competencies
Excellent written and verbal communication
Strong organizational and multitasking skills
Ability to collaborate effectively with people from diverse backgrounds
Physical Requirements
Able to lift up to 20 pounds occasionally.
Compensation & Benefits
$50,000$53,000 annual salary
Full-time, non-exempt position
8:30 a.m.5 p.m., MondayFriday, with a one-hour lunch
Medical and dental coverage fully paid by CAAR, valued at $950 per month
Life insurance and short-term disability coverage paid by CAAR
10 vacation days and 8 sick days per year, earned on a prorated monthly basis; 5 additional vacation days available after 3 years
Approximately 15 paid federal holidays
401(k) matching: CAAR matches 50% of your contribution up to 3% of salary, beginning after 6 months of employment
Paid training for CAAR, Virginia REALTORS, and National Association of REALTORS tools
Education assistance for programs that benefit both CAAR and the employee
To Apply
Interested candidates should send a cover letter and resume to: resumes@caar.com
CAAR is an equal opportunity employer. We recruit, hire, train, promote, and compensate employees and applicants without regard to race, color, religion, national origin, sex (including pregnancy, childbirth, or related medical conditions), age, marital status, sexual orientation, gender identity, disability, military or veteran status, genetic information, or any other characteristic protected by applicable federal, Virginia, or local law. This commitment applies to all aspects of employment, including recruitment, hiring, compensation, benefits, training, promotion, discipline, and termination.
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Overview
The Technology & Membership Specialist sits at the intersection of customer service, technology, and member engagement, delivering prompt, effective technical support to CAAR staff, members, and Hillsdale Conference Center clients while assisting with core membership services. This role involves significant face-to-face contact with members, so success calls for sharp troubleshooting skills, strong interpersonal communication, and a genuine passion for service.
Responsibilities
Provide Tier 1 technical support to staff and Hillsdale Conference Center guests, in person and via phone or email.
Help members navigate CAAR products and services, including the Multiple Listing Service (MLS) and other member tools.
Serve as the secondary point of contact for customer inquiries, resolving issues directly or routing them to the right team member.
Track recurring technical issues and recommend system or process improvements that enhance the user experience.
Maintain accurate member records in both the association database and the MLS system.
Support membership operations, including data entry and related programs and services.
Manage day-to-day REALTOR Store operations: monitor inventory, process sales, and recommend product updates.
Contribute to a positive, collaborative work environment.
Perform other duties as assigned.
Requirements
Work Environment: 100% in-person, MondayFriday
Education: Degree or certification in Information Technology, Cybersecurity, Computer Science, or a related field
Experience: 12 years in technical support, membership services, or a similar customer-facing role
Technical Skills
Proficiency with Microsoft Office Suite
Familiarity with customer databases and ticketing systems (a plus)
Core Competencies
Excellent written and verbal communication
Strong organizational and multitasking skills
Ability to collaborate effectively with people from diverse backgrounds
Physical Requirements
Able to lift up to 20 pounds occasionally.
Compensation & Benefits
$50,000$53,000 annual salary
Full-time, non-exempt position
8:30 a.m.5 p.m., MondayFriday, with a one-hour lunch
Medical and dental coverage fully paid by CAAR, valued at $950 per month
Life insurance and short-term disability coverage paid by CAAR
10 vacation days and 8 sick days per year, earned on a prorated monthly basis; 5 additional vacation days available after 3 years
Approximately 15 paid federal holidays
401(k) matching: CAAR matches 50% of your contribution up to 3% of salary, beginning after 6 months of employment
Paid training for CAAR, Virginia REALTORS, and National Association of REALTORS tools
Education assistance for programs that benefit both CAAR and the employee
To Apply
Interested candidates should send a cover letter and resume to: resumes@caar.com
CAAR is an equal opportunity employer. We recruit, hire, train, promote, and compensate employees and applicants without regard to race, color, religion, national origin, sex (including pregnancy, childbirth, or related medical conditions), age, marital status, sexual orientation, gender identity, disability, military or veteran status, genetic information, or any other characteristic protected by applicable federal, Virginia, or local law. This commitment applies to all aspects of employment, including recruitment, hiring, compensation, benefits, training, promotion, discipline, and termination.
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Salary : $50,000 - $53,000