Supervisor - Concierge Scheduling

For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Charlotte Radiology serves NC/SC area healthcare providers and patients through advanced imaging technology, 40 convenient locations, and 500 team members – 90% of whom directly touch patient care. Our mission and vision are to be recognized as the premier radiology expert, where people come first - solidified through collaborate teamwork and quality-driven, customer focused services.

Charlotte Radiology values each individuals’ unique perspectives. Here, you will be a valued member of a larger diverse and inclusive team of experts all invested in one common goal – delivering exceptional care to our patients.

POSITION SUMMARY: This role is to provide oversight and supervision of concierge scheduling for CIS and Mammography Services. This role is the direct supervisor for approximately 10 employees working at our McAlpine location or at an approved remote working location within these departments.

Shift: Monday-Friday 8am-5pm, Hybrid work schedule with some remote work and in person meetings

Essential Duties And Responsibilities

• Oversee the daily operations of Concierge CIS/Mammography scheduling, including but not limited to scheduling via outbound and inbound calls, as well as processing order requests.
• Coordinate with the Manager and Co-Supervisor to ensure efficient workflow and optimal allocation of resources across all scheduling functions.
• Collaborate with the Manager and Co-Supervisor to develop, implement, and support departmental goals and objectives.
• Participate in training and development of new employees to ensure consistent onboarding and process adherence.
• Provide leadership, direction, and coordination of staff within the designated area(s) of responsibility, including contributing to performance appraisals and coaching team members as needed.
• Address and resolve internal and external customer and patient concerns in a timely and professional manner.
• Assist with coverage for all scheduling areas within CR as needed.
• Partner with the Co-Supervisor to become familiar with and help oversee pricing, registration, and authorization processes.
• Collaborate regularly with referring physician groups and review of requested data points
• Submit SNOW tickets as needed for Epic-related issues or requests, and maintain updated departmental tip sheets to reflect current processes.
• Remain informed on scheduling workflows and system updates to support continuous improvement and operational efficiency.
• Perform other duties as assigned.
  
  

Minimum Qualifications

Education/Licensing/Certification:

• High School Education
• Bachelor’s Degree preferred
  
  

Experience (years And Type)

• Supervisory experience, 1-2 years
• Medical front office preferred
  
  

Knowledge And Skills

• Understanding of medical reports and medical terminology
• Demonstrates knowledge of Radiology procedures and clinical PACS processes
• Outstanding communication and customer service skills
• Understanding of computers and databases
• Computer skills: Proficient in Microsoft Word and Excel
• Excellent written and verbal communication skills
• Excellent organizational skills
• Multi-tasking, self-motivator
• Ability to meet deadlines
• Long periods of sitting
  
  

Travel Required (% of time):

• 0-25%
  
  

Physical Requirements & Work Environment

• Primarily sitting
• Lift up to 25 lbs.
• Long periods of sitting, multi-tasking, repetitive handwork  
  
  

Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.

Charlotte Radiology is an equal opportunity, at-will employer, and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.