What are the responsibilities and job description for the Technician, Transportation Quality Support (Chambers) position at Charlotte - Mecklenburg Schools?
General Definition of Work
The transportation quality support technician, under general supervision, performs clerical work with minimal decision-making discretion providing transportation-specific information and quality customer service to district staff, parents, and the public. Position assists the area office with daily operational tasks including research, analysis, and response to customers' transportation questions, issues, and concerns within established local, state and federal laws and guidelines. Employee performs district-level work to carry out Board of Education policies under the direction of the Area Transportation Manager.
Essential Functions
- Adhere to all state, federal, and local laws, policies, and procedures
- Ensure daily operations coverage as well as communicating information to internal and external customers
- Provide accurate, timely, and comprehensive information to parents, district staff, and other members of the general public
- Absorb and translate complex information quickly and share it accurately with members of the public in a manner that is easy to understand
- Assist with the data collection for GPS software as well as any other technology used within the department
- Serve as a conduit between the CMS transportation department and the general public
- Maintain records and prepare reports
- Perform related work as assigned or required
Education and Experience
- High school diploma or GED required
- Minimum of two (2) years of related experience required
- Fluency in Spanish is preferred
- Equivalent combination of education and experience
Knowledge, Skills, Abilities
- Knowledge of State Public School laws, and local Board policies, and guidelines concerning the operations of school buses
- Knowledge of regulations and efficient practices and procedures used in the operation of school buses and traffic laws
- Knowledge of safety regulations and standards for school buses
- Knowledge of Transportation department operating instructions
- Skilled in communication, both verbal and written, with the ability to respond professionally to requests, concerns and inquiries from school system, department staff and the public
- Skilled in critical thinking and problem-solving
- Skilled in interpersonal relationships, especially in the areas of listening, conflict negotiation and de-escalation, crisis communication, and customer service
- Skilled in computers and software including Microsoft Office and Google Workspace
- Ability to establish and maintain positive relationships; work collaboratively within and across departments, external agencies, and the public
- Ability to respond appropriately to situations while maintaining a professional and personable demeanor
- Ability to absorb and translate complex information quickly and to be able to share it accurately with members of the public in a way that is easy to understand
- Ability to maintain confidentiality
- Ability to use or learn specialized software including TIMS & Synovia
- Ability to display a strong orientation toward teamwork
- Ability to follow written and verbal instructions
- Ability to operate within local, state, and federal laws and CMS policies and procedures, especially regarding the release of public records and information
- Ability to compile and analyze data to maintain effective and timely operations such as the on-time arrival of buses at stops and schools