What are the responsibilities and job description for the Director, Transportation Operation position at Charlotte - Mecklenburg Schools?
General Definition of Work
The director of transportation operations, under minimal supervision, performs senior-level work with considerable decision-making discretion to ensure that all students are provided safe and efficient transportation to and from school. The position is responsible for promoting quality customer service, and making solid and timely decisions to ensure safe and compliant transportation services. Employee performs district-level work to carry out Board of Education policies under the direction of the Executive Director of Transportation.
Essential Functions
- Adhere to all state, federal, and local laws, policies, and procedures
- Lead, manage, supervise, and evaluate assigned programs/staff in the district
- Administer and analyze procedures, guidelines, and measurement criteria governing operations of the school buses
- Develop and implement procedures and processes to ensure efficient and effective transportation services to students
- Serve as mentor regarding supervision, management, customer service, personnel actions, and other functions to ensure compliance with local, state and federal laws and practices
- Develop, implement, distribute, and modify performance standards and guidelines for school bus drivers and operations
- Review, recommend, and ensure accountability of personnel, equipment, and other resources needed and utilized by the transportation area offices
- Produce, compile, and analyze daily, weekly and monthly reports demonstrating levels of assigned staff performance
- Oversee implementation of changes to school bus operations resulting from changes to federal, state, and local laws and BOE policies. Recommend staff position changes, additions, or deletions to ensure the best possible level of service
- Investigate and resolve internal and external customer concerns; correct any deficiencies in operation to avoid repeated issues
- Attend district meetings related to transportation services including principal meetings, community forums, and/or district planning meetings as assigned
- Collaborate with the Routing and Scheduling Manager regarding the development, design, and implementation for establishing bus stops, runs, and routes
- Supervise and direct a team of 4-5 direct reports and up to 300-400 indirect reports. Actively monitor, review, and correct performance issues that involve Transportation Specialists and the employees assigned to them
- Provide daily leadership and supervision to Transportation Specialists and area office staff; establish clear performance objectives, guidelines, and procedures
- Monitor and participate in the development and administration of the department budget
- Create an inclusive environment with positive communication/public relations
- Perform related work as assigned or required
Education and Experience
- Bachelor's Degree required
- Minimum of five (5) years of related experience required
- Equivalent combination of education and experience
Knowledge, Skills, Abilities
- Comprehensive knowledge of federal, state, and local polices/codes and procedures regarding school buses and transportation of students
- Comprehensive knowledge of daily personnel management of staff and recruitment
- Comprehensive knowledge of school bus safety and accident investigation requirements/protocols
- Thorough knowledge of vehicle maintenance management
- Working knowledge of bus routing
- Ability to maintain professional and emotional control under stress
- Ability to reflect appropriate response to situations, while maintaining a professional and personal demeanor
- Ability to learn and use specialized tools, equipment or software related to business needs
- Ability to develop, monitor, and implement a fiscally sound budget
- Ability to direct and evaluate the work of others
- Ability to implement local, state, and federal rules, guidelines, and procedures into daily business operations
- Ability to communicate effectively
- Ability to reason, make judgments, and maintain effective working relationships
- Ability to employ positive communication skills in all settings/mediums
- Ability to problem-solve utilizing sound judgment
- Ability to maintain confidentiality regarding school system business
- Ability to take initiative, work independently, and exercise sound judgement
- Ability to conceptualize, initiate, monitor, and evaluate new and/or current programs
- Demonstrated ability to work effectively in a deadline-driven, rapidly changing team environment