What are the responsibilities and job description for the Front Desk Associate position at Charlotte Martial Arts Academy and Charlotte's BEST After-School & Summer Camp?
FRONT DESK ASSISTANT (PART-TIME) – $18-20/HR
Charlotte Martial Arts Academy & Charlotte’s BEST After-School & Summer Camp
Charlotte, NC
Are you the kind of person people instantly feel comfortable talking to?
We’re hiring a Front Desk Assistant who can confidently connect with parents, communicate clearly, stay organized under pressure, and help families take the next step into our programs.
This is not just a front desk job. You are the first impression, the voice on the phone, and a key part of why families choose to join us.
SCHEDULE
Part-Time
Required availability: Monday–Friday: 3:00 PM – 8:30 PM and ideally Saturday mornings from 9:00 AM – 2:30 PM
PAY
$18/hour, or $20/hour for Bilingual (reading, writing, and speaking Spanish and English at a professional level)
Opportunities for growth based on performance
THIS ROLE IS FOR SOMEONE WHO IS:
- Naturally social and confident—you’re comfortable starting conversations with parents
- Comfortable with sales—you can guide people to a decision, not just answer questions
- A strong writer—your texts and emails are clear, polished, and professional
- Extremely detail-oriented—you catch mistakes and stay organized under pressure
If that doesn’t describe you, this won’t be the right fit.
WHAT YOU’LL DO
- Build real relationships with families—this is a highly social, people-facing role
- Confidently guide families and help them enroll in our programs
- Respond to texts, emails, and calls with clear, professional communication
- Manage scheduling, payments, and CRM updates with precision
- Keep the front desk organized and running smoothly at all times
- Light cleaning duties
WHAT SUCCESS LOOKS LIKE
- Parents feel welcomed, informed, and confident after speaking with you
- Communication is fast, clear, and professional across all channels
- The front desk stays organized—even during busy times
- You don’t need reminders—details are handled the first time
COMMUNICATION STANDARD
- You write clearly, professionally, and without errors
- You respond quickly—messages don’t sit
- You communicate with confidence—not hesitation
WHAT WE’RE LOOKING FOR
- 18 (21 preferred)
- Strong communication skills (in person, phone, and written)
- Highly organized and detail-oriented
- Reliable—you show up a few minutes early, ready to go every shift
- Customer service or sales experience is a plus
- Bilingual (Spanish/English) is a major plus and highly valued
WHAT YOU’LL GET
- Paid training
- A positive, high-energy team environment
- Real experience in sales, communication, and operations
- Opportunities to grow within the company
IMPORTANT
- Must pass a background check and drug screening
- This is a fast-paced environment—you’ll need to think on your feet
- We are looking for someone confident. If you tend to be shy or hesitant in conversations, this will not be a fit.
HOW TO APPLY
Send your resume (with references) and a short cover letter to:
Chris Moore – chris.moore.cmaa@gmail.com
We move quickly. If you apply, keep an eye on your phone—we’ll reach out by text.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Application Question(s):
- Do you understand that only complete applications will be considered? You must completely answer every question using complete sentences.
- Do you have your own reliable vehicle to get to and from work?
- Are you willing to undergo a drug screening and level 2 background check?
- Are you looking for full-time work?
- Do you have consistent open availability M-F from 3:00 p.m. to 8:30 p.m. and Saturday mornings from 9 a.m. - 2:30 p.m.?
- Are you at least 18 years old?
- Please confirm that you understand that you will not be allowed to wear any facial piercings while you are working.
- This role requires clear communication with families. If you are bilingual, please describe your ability to speak AND write in Spanish (for example: texting parents, explaining programs, answering questions). If you are not bilingual, please type N/A.
- Does your resume include multiple professional references? If not, you must include them here. References must include the reference's full name, contact info, and a brief description of the work you did for them.
- Please write at least a paragraph (without the assistance of artificial intelligence) regarding your relevant work experience and let us know how/why you are perfect for this position!
Work Location: In person
Salary : $18 - $20