Manager - Ticket Sales

Position: Ticket Sales Manager

Department: Ticket Sales & Services

Status: Full-time (Exempt)

Reporting Relationship: Reports to Director of Ticket Sales & Services

About Charlotte FC

Charlotte Football Club is the Major League Soccer Club in the Carolinas. The Club's mission is to be a unifying force that is bigger than one city and encourage a sense of belonging through a progressive, collective, and ambitious approach that guides efforts on and off the pitch. CLTFC is committed to driving growth through the sport and community outreach. Charlotte FC is owned by David Tepper and is a part of Tepper Sports & Entertainment, which also includes Bank of America Stadium and the Carolina Panthers. For more information, visit CharlotteFootballClub.com.

Position Summary:

Manage all Sales activities for full-time staff and yearly support sales staff to achieve department revenue and goals through the sale of all general and Club season tickets and individual match tickets. In addition, achieve an individual sales goals set by department. The Ticket Sales Manager is responsible for management and sales strategies while maintaining a close working relationship with the other leaders of Ticket Sales, Service & Operations.

Primary Responsibilities:

• Lead the sales efforts for all new Season Tickets
• Assist in the management of sales staff by determining sales targets, developing pitch points, aligning marketing and advertising to assist with specific campaigns
• Assist in developing sales leads through CRM initiatives and marketing
• Develop sales techniques and incentives to maximize productivity
• Hire, train and continue to grow sales staff individually and as a team
• Engage in the sales process and set tone by contributing to the sales process - be creative
• Assist with sales forecasting activities and setting performance goals accordingly
• Deliver sales presentations to key clients in coordination with sales reps
• Meet with key clients, assist sales reps with maintaining relationships and negotiating and closing deals
• Maintain high level of customer service to all clients/customers
• Sustain a team that continually achieves high productivity and maintains a high standard professionalism

Sales Responsibilities:

• Sell Season Tickets, group tickets, and single match packages through meetings with current customers, outbound sales calls and networking contacts
• Assist (as needed) in the development, coordination, implementation of match day activities
• Committed to the support of department goals and objectives, such as budgets and sales goals
• Work with Ticket Operations to ensure all accounts are up-to-date on tickets, payment, etc.
• Assist in determining and implementing enhancement programs for current customers to generate sales and retention as well as locate incremental revenue opportunities
• Ensure proper maintenance of Season Ticket accounts is performed and current quality standards are met

Additional Responsibilities:

• Work with all other Departments to improve communication and improve the fan experience
• Work directly with Marketing Team to maximize sales campaigns
• Committed to the support of Department goals and objectives in all areas
• Involvement in game day activities, promotions, and non-gameday sales events
• Facilitate special projects as assigned
• Additional related duties as assigned

Minimum Qualifications:

• Minimum of 4 years of ticket sales experience
• Minimum 1 year of leadership responsibilities
• Must possess excellent communication skills with a focus on motivating and innovating
• Strength in teamwork, professionalism and time management
• Positive and mature attitude with strong leadership skills
• Must be flexible to work evenings and/or weekends.

Preferred Qualifications:

• Experience with Microsoft Dynamics CRM and Archtics ticketing system

Required Skills & Abilities:

• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills with a focus on motivating and innovating
• Works well under pressure while maintaining a positive attitude
• Strong leadership skills
• Must be a team player, reliable, and dependable
• Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
• Must maintain complete confidentiality of privileged, and/or sensitive information
• Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
• Must be able to multi-task while managing time successfully

Charlotte FC is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.