Program Quality and Community Engagement Specialist

Overview

Job Description

The Program Quality and Community Engagement Specialist position is responsible for leading the quality and compliance efforts for Charlotte County’s Healthy Start Coalition to assure a quality system of care for families receiving services. This is a professional position that ensures the Coalition’s service provider network receives adequate training and technical guidance to maintain compliance with funder requirements and performs successfully to meet expectations. The Program Quality and Community Engagement Specialist will represent the Coalition in local community stakeholder meetings to promote the mission of the Coalition.

Qualifications

Bachelor’s degree preferred. Commensurate experience will be considered.

• Experience in nursing, public administration, health administration, business administration, social services, or related fields preferred.
• Experience working in a quality assurance, compliance, and/or training role in a public health, nonprofit, or government organization is preferred
• Experience working with diverse communities, organizations, and agencies
• Experience participating in committees
• Experience in data analysis and reporting

Knowledge, Skill and Ability

• Ability to work independently as well as within a team
• Proficient computer skills (Excel, PowerPoint, and Word, Google Workspace, online applications)
• Ability to navigate and utilize a database or information system to extract data based on performance indicators or other requirements
• Exceptional communication and interpersonal skills
• Knowledge of Medicaid Managed Care systems preferred
• Ability to represent the Coalition in the community in a professional manner
• Knowledge of local health and human service systems and provider preferred
• Adheres to HIPPA guidelines
• Requires reliable transportation and valid drivers’ license for travel within Charlotte County
• May require occasional travel in Florida for training and conferences.

Key Responsibilities

Quality Assurance

• Maintain comprehensive knowledge of the Healthy Start program model, Florida Healthy Start Standards and Guidelines, subcontracted provider responsibilities, and applicable local policies and procedures.
• Monitor subcontracted provider compliance with contractual obligations, program standards, and Coalition policies.
• Conduct quality assurance and quality improvement (QA/QI) activities, including client record audits in the Well Family System and on-site monitoring of funded programs.
• Identify opportunities to improve program effectiveness, service delivery, compliance, and overall quality of care.
• Develop and implement processes to collect, monitor, and analyze program data to evaluate performance and outcomes.

Data Analysis and Reporting

• Prepare monthly, quarterly, and annual reports as required by funding agencies.
• Develop provider performance reports, including monthly quality assurance performance snapshots.
• Analyze program data to identify service gaps, highlight successes, evaluate interventions, and recommend improvements.
• Prepare reports and presentations that communicate program outcomes, quality improvement initiatives, and opportunities for continued growth.

Provider Support and Staff Development

• Provide technical assistance and guidance to subcontracted providers regarding Healthy Start service delivery, program requirements, and compliance.
• Assess training needs among subcontracted providers and internal staff and coordinate appropriate educational opportunities.
• Develop and deliver training presentations on Healthy Start program standards, procedures, and best practices.
• Ensure timely communication of program updates, policy changes, training opportunities, and other relevant information to providers and community stakeholders.

Community Engagement and Collaboration

• Represent the Coalition in local and statewide meetings, initiatives, and collaborative efforts focused on maternal, infant, and child health.
• Facilitate meetings related to home visiting programs, program data, quality improvement, and community action initiatives.
• Develop, implement, and monitor community engagement plans to strengthen partnerships and improve access to services.
• Support efforts to increase the collection of Florida Prenatal Screens throughout Charlotte County.
• Collaborate with community partners and stakeholders to identify service gaps and promote coordinated services for families.
• Assist in planning and coordinating Coalition-sponsored community events, educational workshops, baby showers, and training opportunities.

Additional Responsibilities

• Participate in required local and statewide meetings, conference calls, webinars, and professional development activities.
• Support special projects and organizational initiatives that advance the Coalition's mission.

Perform other related duties as assigned.

Benefits

• Dental insurance program available
• Employee assistance program
• Vision insurance program available
• Life insurance program available
• Paid time off
• 401(k) matching
• Paid Holidays
• Weekly Pay
• Schedule and Location:
• Monday to Friday
• Occasional evening or weekend hours for outreach events
• Onsite in Port Charlotte, FL
• Must be able to reliably commute or relocate before starting work (Required)
• Charlotte County Healthy Start, Inc. requires all new hires pass a local and national Level 2 criminal background check and drug test prior to being hired.
• We are an Equal Opportunity Employer.
• Visit us online at www.cchsfl.org

Pay: From $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• AD&D insurance
• Dental insurance
• Flexible schedule
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person