Patient Services Representative

Position: Patient Services Representative

Location: Float between multiple clinics as needed

Hours: Monday-Friday, 8:00am-5:00pm (may work occasional Saturdays from 8:00am-1:00pm)

Status: Full-Time

Responsibilities

Patient registration

• At registration, enters complete accurate patient demographic and insurance information in system
• Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record
• Communicate any changes in demographic and insurance information to the appropriate areas
• Obtain updated patient registrations signature with date and ensure that the form is added to patient record
• Collects and enters co-pay
• Complete sliding scale fee and make the cards for patients

Patient check out

• At check out, verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balance due
• Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day
• Complete individual and/or practice reconciliation report including bank deposit slip

Scheduling

• When scheduling appointment, enter necessary patient demographics if new patient; verifies information if established patient
• Chooses appointment time based on patient request, physician/provider availability and urgency of appointment

EPIC

• Responsible for updating missing Guarantor, correct errors to ensure charges captured and processed, and goal for site errors is met or exceeded
• Respond to patients and staff for billing and insurance questions
• Resolve work queue errors through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc.
• Work closely with practice coder in resolution process
• Respond to requests for practice Revenue Cycle Advocate
• Serve as resource for front desk registration to ensure accuracy on insurance information
• Resolve patient billing concerns

Teamwork and communication

• Work within a team to achieve patient and team goals
• Share and initiate regular and professional communication with co-workers
• Participate in regular staff meetings
• Works with team to identify opportunities of improvement and actively participates in the improvement process

General

• Participation/involvement in Quality Improvement activities
• Answering phones
• Coverage at other clinic sites as needed
• File, make copies, fax
• Answer the phone, provide accurate follow up, take and communicate messages

Qualifications

• High school diploma or GED
• One year of clerical experience in medical office setting is preferred but not required
• Bilingual in English and Spanish is a plus but not required
• Other related experience may be considered in lieu of medical office experience

Charlotte Community Health Clinic, Inc. is an Equal Opportunity Employer.  We do not discriminate in any aspect of employment with regard to age, race, sex, national origin, disability, color, marital status, veteran’s status, or religion. 

Started in 2000 by a group of committed volunteers, Charlotte Community Health Clinic is a Federally Qualified Health Center (FQHC) that offers high-quality medical, dental, and behavioral health services for children and adults. 

Although we serve all populations, as a FQHC, we have a special purpose of serving the underserved. We work towards a healthy community where all individuals, regardless of ability to pay, have access to affordable, quality, and comprehensive health care. We accept most major health insurance plans, as well as Medicaid and Medicare. For patients without health insurance, we offer a discount program based on income and family size. 

Our organization is growing! We are thrilled about the expansion of care that our growth allows us to provide. Our goal is to recruit, develop, and retain a team that not only meets the minimum job qualifications, but shares our passion for serving those who need it most.

For more information about us, use the link below:

https://charlottecommunityhealth.org/en/

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term & Long Term Disability
• Life Insurance
• 401K Retirement Plan w/ discretionary match
• Paid Time Off (PTO)
• Holiday Pay
• Employee Assistance Program (EAP)

Charlotte Community Health Clinic, Inc. is an Equal Opportunity Employer.  We do not discriminate in any aspect of employment with regard to age, race, sex, national origin, disability, color, marital status, veteran’s status, or religion.