What are the responsibilities and job description for the Game Day Brand Ambassador position at Charlotte Checkers?
Description
The Charlotte Checkers are seeking candidates for the position of Game Day Brand Ambassador. This position offers an inside look at ticket sales and operations of the Charlotte Checkers Hockey Team. This position will be an opportunity to gain experience in all aspects of our ticket sales department on game days.
The focus of this position will be to work alongside our ticket department to fulfill pregame, in game, and post game fan experiences. This position will also interact with our season ticket holders to ensure a positive and enjoyable game experience on a nightly basis. This is a fun fast-paced position that will add real work experience to your Sports Marketing Coursework or resume.
DUTIES & RESPONSIBILITIES:
- Be an ambassador for the team and create extraordinary fan experiences
- Manage the Ticket information Table: Provide excellent customer service to fans by greeting and assisting them throughout their time at the game. Answer questions, provide directions, assist with lost & Found, ticketing / seating needs, and any other concerns or issues that may arise, while modeling our Service Standards.
- Provide assistance to fans with disabilities or special needs, ensuring they have a comfortable and inclusive experience.
- Help with the setup and tear down of the arena.
- Proactively collect contact information from fans and potential customers who inquire about ticket packages/season tickets, groups and related inquiries during games.
- Stay on top of all current promotions, ticket packages, pricing and policies. (ie. holiday packs, season ticket benefits, STH events, promo nights, etc.)
- Provide feedback, in an appropriate manner, to help improve the guest and staff experience and inform immediate supervisors of incidents and important information.
- Accurately track and distribute ticket package / promotional items, STH pre-order item pick up etc.
- Assist game-ops with fan experiences including but not limited to: collecting fans from their seats for various in game experiences, collecting goal pucks, escorting fans to ice, etc.
- Handle guests complaints with professionalism and kindness
- Assist with box office and ticket information duties on game days
WHAT WE ARE LOOKING FOR:
- College students entering their junior or senior year, or recently graduated college within the last 12 months, focusing on sales, marketing, sport management or a related field
- Hard-working, strong communicators with a smile on their face
- Ability to consistently portray a positive and enthusiastic approach to current and potential clients
- Ability to solve problems under pressure
- Ability to work flexible hours including nights and weekends
PHYSICAL DEMANDS:
- Ability to stand and/or sit for extended periods of time
- Ability to lift and/or move up to 35 pounds.
WORK ENVIRONMENT:
- Flexibility to work irregular hours, including weekends, evenings and holidays, as determined by the game schedule
AVAILABILITY:
- We are looking for someone available from January through the end of the season in April, with possibility of the postseason continuing through June.
- The ideal candidate would be available for a minimum of 15 of the remaining 20 home games.
- Game nights would range from 4 – 5 hours in length
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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