What are the responsibilities and job description for the Guest Services Coordinator position at Charlotte 49ers?
This position serves as the Guest Services Coordinator for the Student Activity Center and Venue Management, with responsibility for serving as a primary point of contact with guests and student staff to high quality experiences for all patrons. Additionally, this position provides oversight and supervision of 40 student employees to ensure superior customer service, access, and daily facilities operations. Serves as the administrator on duty during (non-event) evening hours.
- The Guest Services Manager is responsible for overseeing the daily function of the facility.
- Hire, train, supervise, and evaluate 40 student staff.
- Oversee facility use and access, including providing evening and weekend supervision as needed.
- Complete staff scheduling to ensure appropriate coverage for all operating hours of the Student Activity Center and Student Event Staff coverage.
- Provide event support as needed.
- Ensure safety and security of guests, staff, and facilities.
- Provide excellent customer service.
- Serve as Administrator on Duty during (non-event) evening hours.
- Develop and maintain strong working relationships with University departments, including University Recreation, Athletics, Conference Services, Concessions, and other departments
- Engage in the success of all team members.
- Complete monthly payroll for student employees, tracking payroll expenses to ensure annual expenditures are consistent with the approved budget, and report to the Assistant Director of Events/Halton Arena.
- Provide feedback for facility and risk management policies for SAC and Athletic Venues.
- Ensure staff has been adequately trained on Emergency Response and Evacuation Plans for both daily and event operations.
Required Minimum Qualifications:
Bachelor’s degree; or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.
Note: Some state job postings state you can qualify by an ‘equivalent combination of education and experience.’ If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
Departmental Preferred Experience, Skills, Training/Education:
Bachelor’s degree; or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.
Note: Some state job postings state you can qualify by an ‘equivalent combination of education and experience.’ If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
Departmental Preferred Experience, Skills, Training/Education:
- Experience in the area of Student Affairs, event management, or other related fields with a strong background in customer service, safety, and the student environment.
- Experience with the hiring, training, and management of student staff and interns, requiring patience and adaptability to frequent changes in student staff scheduling.
- Experience/knowledge in ADA, building codes, and/or crowd management
- Strong interpersonal skills and the ability to work with, supervise, and lead a varied population.
Special Instructions to Applicants:
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
- The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
- Do not write ‘see resume’ on your application when completing the job duties section.
- UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/