Senior Retail Deli Account Manager

Company Description

Charlie’s Produce - Who We Are

Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie’s was founded in quality, and we are proud that it is still our focus.

With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce.

What We Offer

• An amazing company culture
• Medical/Dental/Vision on the first of the month following hire
• ESOP (Profit Sharing) and 401(k)
• Paid vacations, paid holidays
• Pre-tax commuter benefits, and onsite parking
• Coverage under State Sick Leave
• 100% Prepaid College Tuition for employees and their dependents
• Employee assistance program (EAP)
  
  

Additional Compensation Details

• $90,000K- $105,000K annually
• This role is bonus- eligible
• Potential 90-day performance-based raise
• Yearly review with possibility of increase based on performance and tenure
  
  

Job Description

The Senior Account Manager is responsible for driving sales growth, developing new business opportunities, and maintaining strong customer relationships within assigned grocery deli accounts. This role manages an established book of business as assigned by the Deli Sales Manager and serves as a key liaison between customers, internal teams, marketing department and company leadership. Anticipated 66% time commitment to account management and 33% to category reviews, new business opportunities and cross-functional projects. Success in this position requires proactive communication, exceptional customer service, and a strong understanding of retail deli operations.

Essential Responsibilities

• Serve as the primary point of contact for assigned accounts, managing pricing, orders, credits, issue resolution and ongoing account needs
• Lead category reviews and present insights, recommendations and performance updates for customers and internal sales teams
• Analyze sales data to identify trends, gaps, risks and opportunities, and translate findings into actionable plans
• Lead cross-functional projects such as new product launches, catalog updates, promotional materials, or merchandising initiatives
• Identify and pursue new business opportunities as identified in collaboration with the deli sales manager
• Grow sales within an assigned book of business through strategic planning, relationship building, and execution of sales initiatives
• Manage all customer needs, including orders, credits, pricing, issue resolution, and general account support
• Evaluate customer satisfaction and communicate opportunities, risks, and trends to the Retail Deli Sales Manager
• Build and maintain professional relationships with department managers, store owners, and internal team members
• Provide sales and merchandising support to assigned retail customers, ensuring product visibility, accuracy, and performance
• Assist with store resets and merchandising projects as needed
• Collaborate closely with the Charlie’s Produce sales team and merchandising team to ensure alignment and execution of customer strategies
• Participate in demos, trade shows, resets, and other assigned activities that support customer engagement and brand visibility
• Maintain an organized monthly calendar of store visits, activities, and priorities, adjusting as needed to meet customer demands
  
  

Expectations

• Operate with high autonomy and accountability
• Meet or exceed sales goals
• Provide exceptional customer service, including addressing urgent issues that may arise outside standard business hours
• Communicate professionally, using proper grammar and spelling in all written correspondence
• Demonstrate professionalism and respect in all interactions
• Maintain consistent communication with customers, team members, and leadership
• Be reachable during business hours and responsive to customer and internal needs
• Meet deadlines and follow through on commitments
• Maintain reliable attendance, arriving consistently for scheduled shifts
• Have reliable access to internet, printing capabilities, and cell service if working remotely
• Maintain reliable transportation, a clean driving record, and proof of insurance
  
  

Qualifications

Required:

• Experience in sales, grocery retail, deli operations, or food distribution
• Strong communication and relationship‑building skills
• Ability to work independently, manage time effectively, and prioritize competing demands
• Proficiency with email, Microsoft platforms, spreadsheets, and basic reporting tools
• Ability to lift, move, or merchandise products as needed during store visits
  
  

Preferred

• 3–5 years of experience in account management, retail sales, or grocery/deli operations
• Previous experience managing a sales territory or book of business
• Knowledge of merchandising best practices
  
  

Work Environment

• Regular travel to customer locations and in-office work required
• Occasional evening or weekend work may be required for resets, trade shows, or urgent customer needs
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.

This is a safety-sensitive position.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com)

Charlie's Produce is an Equal Opportunity Employer

Visit our Employment Page for more details or to view our privacy center: https://www.charliesproduce.com/careers/

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