What are the responsibilities and job description for the Automotive Customer Service Technician position at Charlie's Fast Lube?
Charlie's is looking for customer service technicians!
Who makes a great customer service technician?
- Technicians who have great customer service skills.
- Technicians that are great working in a team environment who can complete their independent task.
- Technicians that thrive in a fast-paced work environment while delivering quality workmanship.
- Technicians that are eager to learn and be coached.
What is a customer service technician?
This position takes care of our guest from start to finish while delivering exceptional customer service in a timely manner. You will be able to greet guest once they pull up and identify what services they need preformed. Verify all of the vehicle information with our guest before preforming services. Work hands on under the hood checking the condition of fluids and filters. Reviewing our findings with our guest and preforming any additional services. Cashing out service tickets and sending our customers off with a smile. All of these steps are done as a team.
What is Charlie's Fast Lube?
Charlies is a muti-location family-owned quick lube that focuses on delivering quick & friendly services for our guest.
Common questions:
- I don't have any automotive experience; would I still be a great fit?
Absolutely! We provide on the job training. We just need you to bring a positive attitude and be willing to learn. Some of the best technicians have strong customer service backgrounds in the fast-food work environments.
- Do I need my own tools?
No, our shops are equipped with all of the tools needed to preform our services. There is no need to spend money on tools. Technicians do typically supply their own pocket flash light, which helps to see fluid levels.
- Is there room to advance?
Yes! We are always looking to promote from within. Most of our full-time employees started in a part-time position. In addition, most of our managers were promoted from full-time technician.
Required Skills:
- Excellent communication skills: Clearly and concisely explaining information, actively listening to customers and team members.
- Sales Abilities: Analyzing customer's needs, helping to qualify what services we can offer them.
- Customer Service: Demonstrating empathy, patience, and a genuine desire to assist customers.
- Adaptability: Handling diverse customer interaction and adjusting communication as needed to interact with others.
- Technical Proficiency: Familiarity with point-of-sale system and basic maintenance on a vehicle.
Good attendance is a must! We are closed on Sunday. We provide uniforms. Must be willing to work in a shaded shop outdoors. Must be willing to work on vehicles.
Store Hours are Monday – Friday: 8:00AM - 5:00PM; Saturday: 8:00am-2:00pm
Pay: $15.00 - $19.00 per hour
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $15 - $19