What are the responsibilities and job description for the IT Engineer position at Charlie Health Engineering, Product & Design?
Why Charlie Health?Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.About the RoleCharlie Health is seeking a skilled and results-oriented IT Systems Engineer to join our IT Engineering pod. This position is ideal for someone experienced with identity systems, corporate device management, SaaS platforms and networking technologies. You'll work with a modern stack, Google Workspace, Okta, Jamf, Intune, Atlassian and Zoom, while supporting core business operations and collaborating across IT and InfoSec. This is a "hands-on keyboard" role with a strong emphasis on engineering, operational excellence and service reliability.This is a full-time role with an onsite presence required 4 days per week in our New York City or Nashville office.We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.ResponsibilitiesSupport day-to-day administration of Okta, Jamf, Intune and Google WorkspaceProvision and support macOS and Windows devices through MDMParticipate in identity lifecycle and SSO group management workflowsTroubleshoot and be a Tier 2 escalation point for account, device and application issuesAssist with group-based provisioning across SaaS platforms (e.g., Atlassian, Slack, Monday)Document runbooks, troubleshooting guides and system configurations in ConfluencePartner with the IT Service Delivery and Asset Management pods for request fulfillmentCoordinate with InfoSec on configuration compliance and endpoint securitySupport escalations during onboarding/offboarding and IT incident responseHelp optimize the user experience across conference room and shared-space environmentsRequirementsBachelor's degree required, preferably in an engineering, computer science or related technical field4-6 years of experience in enterprise IT operations or systems supportProficiency with Google Workspace, Okta, Jamf, Intune and AtlassianExtensive experience supporting macOS (required) and Windows endpointsSaaS engineering experience, including integration, configuration or automation across platforms like Okta, Google Workspace, Slack, Atlassian, Zoom or similarStrong critical thinking, troubleshooting and documentation skillsExperience with access controls, identity workflows and device management best practicesAbility to support users both onsite and remotely in a fast-paced, growth-oriented environmentPreferred RequirementsPrior experience in a startup, healthcare, or regulated environment (e.g., HIPAA, SOX, PCI)Familiarity with Workato, Zapier, or other integration/automation platformsCertifications such as: Jamf Certified Tech or Admin, Okta Certified Administrator, Google IT Support Professional or any AWS, GCP or MS certificationsExperience collaborating with cross-functional teams, including InfoSec, HR and FacilitiesExperience supporting VoIP systems and office networking infrastructure, including tools such as Google Voice, Five9, UniFi, Meraki, or Palo Alto NetworksBenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.Additional InformationThe total target base compensation for this role will be between $108,000 and $162,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRIDOur ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Salary : $108,000 - $162,000