What are the responsibilities and job description for the Director of Corporate Operations, Charleys position at Charleys?
What began as a local favorite near The Ohio State University's campus has grown into a world-class fast casual restaurant. Our mission is to deliver fresh, high-quality food while delivering overflowing care to our guests and team members. Through our non-profit foundation, Charleys Kids, we partner with community organizations around the world to deliver education, mentorship, and food literacy education to underserved youth. We strive to serve our communities and strengthen our neighbors. Today, Charleys and our franchisee partners employ 10,000 people in 45 U.S. states and 15 countries around the world. For details on franchising, you can visit charleysfranchise.com. To learn more about Charleys Philly Steaks, visit charleys.com or connect with us on Twitter (@Charleys) or Instagram (@charleyscheesesteaks)
About Charleys
In 1986, Charleys redefined the Philly Cheesesteak. Today, with over 850 locations, we serve up the #1 Cheesesteak in the World®— always grilled to order, always made with fresh ingredients. Alongside our loaded Gourmet Fries and Real Fruit Lemonades, Charleys continues to grow fast, backed by 535 franchise partners and a shared commitment to great food and meaningful impact.
In 1986, Charleys redefined the Philly Cheesesteak. Today, with over 850 locations, we serve up the #1 Cheesesteak in the World®— always grilled to order, always made with fresh ingredients. Alongside our loaded Gourmet Fries and Real Fruit Lemonades, Charleys continues to grow fast, backed by 535 franchise partners and a shared commitment to great food and meaningful impact.
Position Summary: Oversee and optimize operations for the Corporate Charleys locations in Columbus Ohio ensuring strong financial performance and alignment with organizational goals. Build and maintain productive relationships with franchisees and support teams to drive consistency, collaboration, and long-term business success.
Responsibilities:
Corporate Responsibilities 70%
Multi-Unit Responsibilities
- Provides leadership for each store manager in the market to ensure customer and team satisfaction.
- Leads the way by working with each General Manager to deliver restaurant sales and controllable profit, and to meet targeted flow-through goals in each restaurant.
- Partners with each GM to continuously grow sales and increase profitability over the previous year.
- Accountable for coaching and training store management teams to maximize operational excellence. Supports training initiatives, is involved in process for new employee orientation, and monitors training processes to ensure quality training of team members and managers.
- Aggressively develops and maintains store staffing levels. Maintains full management staffing for each restaurant and commits to the selection programs and processes.
Director of Operations:
- Lead and manage operations for Corporate Charleys locations in the Columbus market, ensuring financial success and operational excellence.
- Protect the brand by maintaining high standards of operations across corporate stores.
- Ensure consistent execution of Quality and food safety procedures in line with company policies and health/sanitation regulations; take corrective action as needed.
- Build and develop a high-performing team through effective hiring, training, Mentoring and ongoing development initiatives.
- Strengthen collaboration and communication within the corporate team to drive alignment and performance.
- Communicate and implement corporate strategies to develop and execute business plans.
- Develop and implement a business plan for each location. Manage weekly & Monthly P&L performance to achieve budgeted sales and profits
- Prepare weekly reports, presentations, and analyses to support operational performance and decision-making.
- Deliver exceptional customer experiences by executing against Charleys' "7 Objectives" and effectively managing Quality, Service, Cleanliness, and Value programs.
Franchise Responsibilities- 30%
- Build and maintain strong relationships with franchisees and support departments to promote consistency and brand growth.
- Participate in regional restaurant planning, including the development and execution of business plans and budgets to support Charleys' growth in the territory; collaborate closely with Development Team
- Maximize area sales performance versus budget and prior year by providing leadership and guidance to franchise business consultants and district managers.
- Partner with marketing teams to implement regional marketing plans and monitor market conditions to drive customer count growth.
- Promote effective communication and collaboration across the franchise community to ensure operational consistency and brand standards.
- Perform additional duties as required.
Requirements:
- Bachelor's Degree is highly preferred and / or minimum five years of prior Multi Unit managerial restaurant experience is required.
- Minimum 7 years' experience with increasing responsibility in operations management, including Director level experience
- Must have a thorough understanding of operating and management techniques as they apply to the restaurant industry.
- Strong communication and organizational skills are essential, as well as the ability to effectively train, coach, evaluate, and discipline employees. Must be able to read, write and effectively communicate in the English language.
- Must possess strong interpersonal skills requiring the ability to resolve conflicting interests with the goal of obtaining cooperation.
- Proficiency in Microsoft Office Suite (Excel spreadsheets, Outlook, Word) is required.
- Uses sound judgment in day-to-day decisions by applying the company's Vision, Values and Culture
Total Rewards
- Competitive salary bonus
- Health, dental, and vision insurance
- 401(k)
- Paid vacation and personal days
- Short-term disability and voluntary life insurance
- Tuition and wellness reimbursement
- Ongoing professional development
Join Charleys and help build the future of the world's favorite cheesesteak brand.
Apply now or learn more at www.charleys.com
Apply now or learn more at www.charleys.com