Charleys General Manager

What began as a local favorite near The Ohio State University's campus has grown into a world-class fast casual restaurant. Our mission is to deliver fresh, high-quality food while delivering overflowing care to our guests and team members. Through our non-profit foundation, Charleys Kids, we partner with community organizations around the world to deliver education, mentorship, and food literacy education to underserved youth. We strive to serve our communities and strengthen our neighbors. Today, Charleys and our franchisee partners employ 10,000 people in 45 U.S. states and 15 countries around the world.

Charleys Philly Steaks is seeking talented Restaurant General Managers who are passionate about quality, guest service & want to make a positive impact in the lives of others!

Why Choose Charleys?

As a General Manager at Charleys, you're not just overseeing operations—you're driving the success of your restaurant. You'll have the autonomy to lead your team, make impactful decisions, and ensure the overall performance of your location. This is your chance to build a fulfilling career with a company that values your leadership and growth.

What We Offer:

• Competitive Salary—With potential for bonuses based on performance.
• Semi-annual Reviews—Opportunities for wage increases and promotions.
• Free Meals—Enjoy healthy, delicious meals during your shifts and discounts outside of work.
• Work-Life Balance—A schedule that respects your personal time while meeting the demands of the business.
• Community Engagement—Opportunities to give back through community service.
• Benefits Package—401(k) matching, health, dental, paid time off (PTO), vision insurance and EAP.
• Career Growth—Clear pathways for advancement within the company.
  
  

Benefits:

• Paid Time Off
• Health/Dental/Vision
• Paid Maternity Leave
• Life Insurance
• Short/Long Term Disability
• Tuition Reimbursement and Education Opportunities
• Healthy Activities Reimbursement
  
  

What We're Looking For:

• Proven Leadership Experience—A track record of successfully managing a team in a fast-paced environment.
• Operational Excellence—Strong knowledge of restaurant operations, including inventory management, scheduling, and budgeting.
• Guest-Centric Approach—A commitment to delivering outstanding guest experience. GIVE A GREAT EXPERIENCE EVERY TIME!
• Strategic Thinking—The ability to make data-driven decisions that improve efficiency and profitability.
• High Standards—A focus on maintaining quality, safety, and service excellence.
• Dependability & Integrity—A consistent approach to leading with fairness, honesty, and accountability.
• Excellent Communication—Strong interpersonal and communication skills to effectively manage staff.
• Schedule Flexibility—Willingness to work evenings, weekends, and holidays as needed.
  
  
  
  

Key Responsibilities and Duties:

• Accountable for all aspects of restaurant operations, ensuring the highest levels of quality, service, and efficiency.
• Hire, train, and develop team members - Lead, develop, and inspire your team to achieve their full potential.
• Create an environment where team members are empowered and delighted, who in turn, delight our guests with genuine hospitality.
• Effectively address employee relations issues.
• Handle guest feedback and resolve any issues in a timely and professional manner.
• Drive guest satisfaction by consistently delivering Charleys signature service.
• Ensure inventory levels are properly maintained in order to increase sales volume and manage inventory.
• Manage budgeting, financial performance, and P&L statements, ensuring profitability and growth.
• Operate and maintain all assigned equipment safely and efficiently.
• Be directly responsible for all fund reconciliation and inventory audits.
• Ensure compliance with all company policies, procedures, and health/safety regulations.
  
  
  
  

General Manager (GM) Requirements and Qualifications:

• Two years of previous experience preferred in a management or leadership role within a restaurant or retail environment.
• Ability to effectively lead in a fast-paced work environment.
• Take accountabilities, especially when things get tough. Always ask "what's mine to own". Admit mistakes and readily take actions to improve.
• Must be able to work a flexible shift, including nights, weekends and holidays.
• Strong leadership and interpersonal skills.
• Ability to communicate effectively with all levels of the organization.
• Ability to bend down, stoop low, and stand for at least 8 hours.
• Ability to properly lift, pull, and/or push up to 50 lbs.
• Valid Driver's License required