What are the responsibilities and job description for the Customer Service Representative Teller position at CHARLEVOIX STATE BANK?
We are in need of your smiling face to join our community bank today!
PrimaryPurpose of Job:
Service our customers and potential customers, while maintaining a professional friendly demeanor. Must establish and maintain credibility in our local communities. Additional job duties are listed below. Must follow and enforce bank policies and procedures. Abide by and enforce all compliance regulatory requirements.
Job Duties:
Customer Service Representative/Teller Transactions
Interact with Customers in person or telephone by determining their needs
Onboard New Customers
IRA and HSA support
Be approachable to resolve customers concerns and handle sensitive private matters
Ensure all required documentation is obtained and is kept current for Business Entities, Trusts, etc.
Work closely with Operations to service customer needs
Assist in Dormant Account and Bank Secrecy Act monitoring
Credit Card Support
May open early at 7:30 a.m. some days
Process night drop vault deposits
Handle customer phone calls
Cash handling, verify incoming cash shipments
Operate and maintain a check scanner and PC
Operate computer software windows based (core)
Operate a credit card terminal for customer cash advances
Savings Bonds (redeem)
Balance customer’s accounts
Handle customer dispute of unauthorized charges to account
Utility payments
Order foreign currency
Balance internal accounts
Balance end of day to Bookkeeping
Outgoing mailings
Certificate of Deposit Interest Checks
Certificate Deposit Notices
Balance ATMs
Assist Bank Courier (change orders process deposits)
Stock incoming supplies
Daily monitor reports (overdrawn savings, etc.)
Sort & process (customer transactions) incoming mail
Qualifications:
Required Experience & Skills:
Attention to Communication
Oral Communication
Written Communication
Interpersonal Awareness
Persuasive Communication
Customer Orientation (internal and external)
Diagnostic Information Gathering
Analytical Thinking
Technical Expertise
Initiative
Conceptual Thinking
Influencing Others
Compassionate
Establishing Focus
Fostering Teamwork
Managing Change
Thoroughness
Decisiveness
Self Confidence
Stress Management
Personal Credibility
Flexibility
Education & Experience:
Knowledge of Retail Banking Operations, Customer Service, and Cash. Ongoing education of compliance regulatory requirements is required.
Salary.com Estimation for Customer Service Representative Teller in Charlevoix, MI
$34,840 to $41,142
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Service Representative Teller?
Sign up to receive alerts about other jobs on the Customer Service Representative Teller career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Customer Service Representative Teller.
Click the checkbox next to the jobs that you are interested in.
Purpose of Job Provide excellent service to our customers and customers while maintaining a professional and friendly demeanor. An ideal job candidate will...more
Kelly Science, Engineering, Technology & TelecomMidland, MI
Kelly has an exciting opportunity available for a Customer Service Representative in the Midland, MI area! The Customer Service Representative is accountab...more
100791 6272 Taylor Drive, Flint, Michigan 48507 TruGreen accepts applications on an ongoing basis. Job Description Every TruGreen associate is committed to...more
